Spa Receptionist (Arabic Speaker)
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Key skills for this role
About the Role
Hilton in Doha seeks a Spa Receptionist (Arabic Speaker) to provide administrative support and deliver memorable guest experiences at the spa and fitness center. Responsibilities include managing appointments, maintaining facilities, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Maintain a professional presence on the Spa & Fitness front desk, answering phones and coordinating appointments
- Greet and welcome all visitors, ensuring they are acclimated to spa standards and sign liability waivers
- Maintain cleanliness and organization of all stations, rooms, and facilities
- Monitor the entire facility with thorough walkthroughs at opening and every two hours
- Manage the Retail Outlet, process sales in POS accurately and timely
- Complete monthly inventories
- Assist with ordering supplies as needed
- Handle customer feedback and escalate issues to Manager
- Adhere to cash handling procedures and ensure stock and cash are secured
- Upsell with latest departmental incentives
Requirements
- Arabic speaker
- Strong communication and interpersonal skills
- Ability to maintain a professional presence at the front desk
- Experience in customer service or hospitality preferred
- Knowledge of cash handling procedures
- Ability to manage multiple tasks and prioritize
Full Job Posting
Job Description
- As a Spa Receptionist, you're not just providing administrative support to ensure seamless spa operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Maintain a professional presence on the Spa & Fitness front desk – answering the phone and coordinating appointments for massage, treatments, classes, and personal training.
- Acts as the ambassador of the Spa & Fitness greeting and welcoming all visitors.
- Responsible for maintaining all stations, rooms, Spa & Fitness; ensuring cleanliness/sanitation, stations organized and well stocked.
- Monitors the entire facility with thorough walkthroughs at opening and every two hours until the end of day.
- Daily management of the Retail Outlet to present an inviting area for members and guests to shop.
- Completes monthly inventories.
- Monitor and execute proper POS setup and training.
- Maintains and stocks as needed to ensure member satisfaction.
- Financial Control ongoing service and product management to ensure profitability.
- Customer Service Anticipate, identify, and ensure member/guest needs are being met.
- Ensure stock and cash items are kept secured.
- Manage Spa inventories effectively.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
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