Spa Receptionist
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Key skills for this role
About the Role
Four Seasons Hotel Abu Dhabi seeks a Spa Receptionist to be the first point of contact for Pearl Spa guests, creating a welcoming and serene atmosphere. The role involves managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations.
Key Skills for This Role
Responsibilities
- Maintain a warm, calm, and welcoming demeanor when assisting guests and colleagues
- Keep reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment
- Follow proper accounting procedures and adhere to all Standard Operating Procedures (SOPs) and attendance policies
- Utilize spa logbook, software system, and scheduling charts to ensure accurate communication among staff
- Maintain thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions
- Report and record maintenance issues, guest comments, and operational glitches to Spa Supervisor or Director of Spa
Requirements
- Minimum 1 year of experience in a similar role in a luxury brand, spa or wellness center
- Strong guest service orientation with excellent communication and interpersonal skills
- Professional, polished appearance with a calm and welcoming demeanor
- Knowledge of spa treatments, wellness products, and basic retail principles is an advantage
- Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time)
- Excellent organizational and multitasking skills with attention to detail
- Fluency in English is required; additional languages are an asset
Full Job Posting
About the Role
- The Spa Receptionist is the first point of contact for all Pearl Spa guests, creating a welcoming and serene atmosphere from the moment they arrive.
- Responsible for managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations.
Main Duties and Responsibilities
- Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues.
- Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment.
- Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards.
- Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies.
- Demonstrates flexibility with scheduling and adapts to changing business demands.
- Accepts performance feedback positively and makes appropriate adjustments to improve performance.
- Communicates clearly and respectfully; listens attentively and avoids interrupting others.
- Responds appropriately to any hotel emergency or safety situation, following established procedures.
- Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.
- Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.
- Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.
- Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.
What You Bring
- A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center.
- Strong guest service orientation with excellent communication and interpersonal skills.
- Professional, polished appearance with a calm and welcoming demeanor.
- Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.
- Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).
- Excellent organizational and multitasking skills with attention to detail.
- Fluency in English is required; additional languages are an asset.
What we offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours
- This is a full time role
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