Spa Manager
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Key skills for this role
About the Role
Fairmont Doha seeks a Spa Manager to lead the spa team, oversee daily operations, and ensure luxury service standards. The ideal candidate has 3-5 years of management experience in a luxury hotel spa, strong leadership skills, and knowledge of spa operations and financial management.
Key Skills for This Role
Responsibilities
- Oversee the daily operations of the spa, fitness, and wellness facilities
- Lead, train, coach, and motivate the spa team to deliver exceptional guest service
- Ensure all treatments and services meet luxury hospitality and brand standards
- Manage scheduling, staffing, inventory, and supplier relationships
- Monitor budgets, revenue, expenses, and key performance indicators to maximize profitability
- Handle guest feedback and resolve service issues professionally
- Ensure compliance with health, safety, hygiene, and company policies
- Develop promotional activities and collaborate with sales and marketing teams to increase spa revenue
- Maintain a clean, safe, and welcoming environment for guests and employees
- Prepare operational reports and support strategic planning initiatives
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related field
- Minimum of 3–5 years of management experience in a luxury hotel spa or wellness facility, preferably within an international hospitality brand
- Proven experience leading, training, and developing multicultural spa teams
- Strong knowledge of spa operations, wellness treatments, retail sales, and guest service standards
- Experience in budgeting, financial reporting, cost control, and revenue management
- Proficiency in spa management and hotel property management systems
- Excellent leadership, communication, interpersonal, and problem solving skills
- Strong organizational and time management abilities with attention to detail
- Knowledge of health, safety, hygiene, and sanitation regulations applicable to spa operations
- Fluency in English; additional language skills, particularly Arabic, are an advantage
- Ability to work flexible hours, including weekends and public holidays
Full Job Posting
Company Description
- Fairmont Hotels & Resorts is a network of 90 spectacular properties in 30 countries.
- Fairmont Doha is an iconic destination set within the landmark Katara Towers in Lusail, offering contemporary luxury with timeless hospitality.
Job Description
- The Spa Manager is responsible for the efficient operation and profitability of the spa by leading a team of wellness professionals, delivering outstanding guest service, and ensuring compliance with health, safety, and luxury hospitality standards.
- Manages spa operations, supervises employees, monitors financial performance, promotes spa services, and maintains highest levels of cleanliness and guest satisfaction.
- Collaborates with other hotel departments to enhance overall guest experience and supports hotel's commitment to excellence in wellness and hospitality.
Key Responsibilities
- Oversee the daily operations of the spa, fitness, and wellness facilities.
- Lead, train, coach, and motivate the spa team to deliver exceptional guest service.
- Ensure all treatments and services meet luxury hospitality and brand standards.
- Manage scheduling, staffing, inventory, and supplier relationships.
- Monitor budgets, revenue, expenses, and key performance indicators to maximize profitability.
- Handle guest feedback and resolve service issues professionally.
- Ensure compliance with health, safety, hygiene, and company policies.
- Develop promotional activities and collaborate with sales and marketing teams to increase spa revenue.
- Maintain a clean, safe, and welcoming environment for guests and employees.
- Prepare operational reports and support strategic planning initiatives.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related field.
- Minimum of 3–5 years of management experience in a luxury hotel spa or wellness facility, preferably within an international hospitality brand.
- Proven experience leading, training, and developing multicultural spa teams.
- Strong knowledge of spa operations, wellness treatments, retail sales, and guest service standards.
- Experience in budgeting, financial reporting, cost control, and revenue management.
- Proficiency in spa management and hotel property management systems.
- Excellent leadership, communication, interpersonal, and problem solving skills.
- Strong organizational and time management abilities with attention to detail.
- Knowledge of health, safety, hygiene, and sanitation regulations applicable to spa operations.
- Fluency in English; additional language skills, particularly Arabic, are an advantage.
- Ability to work flexible hours, including weekends and public holidays.
- Embrace the Fairmont brand promise and foster an inclusive environment.
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