Bellman
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Key skills for this role
About the Role
Fairmont The Palm seeks a Bellman to welcome guests, assist with luggage, and provide exceptional service at a luxury resort in Dubai. The role requires a passion for guest service, strong communication skills, and the ability to work under pressure.
Key Skills for This Role
Responsibilities
- Welcome guests and assist in/out of vehicles by opening doors courteously.
- Handle guests' luggage promptly and professionally using safe handling techniques.
- Be knowledgeable about hotel facilities and local activities to provide accurate information.
- Direct flow of traffic at hotel driveways ensuring maximum safety.
- Coordinate with security for strict implementation of safety procedures.
- Report Lost & Found items.
Requirements
- Passion for Guest Service
- Highly organized and results oriented
- Strong interpersonal and problem solving abilities
- Excellent presentation and communication skills
- Ability to work cohesively as part of a team
- Ability to focus on guest needs, remaining calm and courteous
Full Job Posting
Company Description
- Fairmont The Palm is a luxury resort on Palm Jumeirah Island, Dubai, with 391 rooms, 11 F&B outlets, pool, beach, health club, spa, and kids' club.
Job Description
- Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
- Inform guests of vehicle parking procedures and direct Valet Parkers accordingly.
- Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
- Be knowledgeable about hotel facilities, activities, promotions, and happenings in the hotel/city.
- Assist Valet Parkers in issuing valet tickets to guests.
- Direct flow of traffic at hotel driveways ensuring maximum safety.
- Coordinate with security for strict implementation of safety procedures.
- Handle guests' luggage promptly and professionally using safe handling techniques.
- Deputize for Bellmen when necessary in retrieving/loading guest items from vehicles.
- Grasp, lift, carry, and load luggage onto a bell cart to transport items to hotel lobby.
- Ensure all luggage is retrieved and loaded/unloaded onto correct vehicle, reconfirming with guests.
- Respond to queries positively and follow department policies, procedures, and service standards.
Qualifications
- Passion for Guest Service
- Highly organized, results oriented with ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Excellent presentation and communication skills
- Highly responsible and reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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