Spa Attendant|General Spa (VAJ)
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Key skills for this role
About the Role
Emaar is seeking a Spa Attendant to support spa operations and ensure exceptional guest experiences in a 5-star hospitality environment. The ideal candidate has a recognized qualification in Spa Therapy and at least 2 years of similar experience in luxury hospitality.
Key Skills for This Role
Responsibilities
- Ensure all operational tasks are conducted in line with service standards and procedures
- Go the extra mile to delight guests
- Prevent complaints and ensure adequate service recovery where needed
- Pro actively communicate with fellow ambassadors, always with guests' interests at heart
Requirements
- Recognized qualification in Spa Therapy
- Minimum 2 years of similar experience in a 5 star hospitality industry
- Strong command of both written and spoken English
- Minimum of a high school diploma
- Genuine service personality with high EQ
- Additional language is an asset
- College degree in Hotel Management or related field preferred
Full Job Posting
About the Function
- This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless service experience.
What You Will Need to Succeed
- Genuine service personality, with high EQ.
- Therapists to have recognized qualification in Spa Therapy.
- Minimum 2 years of similar experience in a 5 star hospitality industry.
- A strong command of both written and spoken English is required; additional language is an asset.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
Performance Driven Culture; What Will You Be Measured Against
- Ensure all operational tasks are conducted in line with the service standards and procedures.
- Go the extra (s)mile where possible.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro actively communicate with fellow Ambassadors, always with the guests interests at heart.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
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