Spa Assistant Manager
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Key skills for this role
About the Role
We are hiring for a Spa Assistant Manager to support the Recreation & Spa Manager and the Director of Spa & Wellness in delivering an exceptional, world-class wellness experienc.
Key Skills for This Role
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Overview
We are hiring for a
Spa Assistant Manager
to support the Recreation & Spa Manager and the Director of Spa & Wellness in delivering an exceptional, world-class wellness experience at Faena The Red Sea.
This role plays a key part in overseeing daily spa operations, leading and developing the team, and ensuring that high-quality, professional spa treatments are consistently delivered in a relaxing, compliant, and commercially successful environment.
The Spa Assistant Manager leads by example, steps in for management when required, and actively contributes to guest satisfaction, operational excellence, and revenue growth.
Key Responsibilities
- Support the Recreation & Spa Manager and Director of Spa & Wellness in the daily management of the Spa and Wellness operation.
- Ensure consistently high standards of professional spa treatments in line with 5-star Forbes luxury and Faena service standards.
- Lead with a hands-on management approach, motivating, coaching, and supervising spa therapists and spa reception team members.
- Oversee daily spa operations including opening and closing procedures, cleanliness, equipment maintenance, and adherence to Conduct Operating Procedures (COPs).
- Recruit, train, schedule, evaluate, and support the development of spa team members.
- Ensure an exceptional guest experience by overseeing reservations, check-in and check-out processes, and personalized service delivery.
- Handle guest inquiries and complaints with discretion, professionalism, and a solution-oriented mindset.
- Step in for the Recreations & Spa Manager when required, ensuring continuity of leadership and service standards.
- Drive spa revenue through effective promotion, upselling of treatments, packages, and retail products.
- Monitor sales performance, support marketing initiatives, and contribute to revenue growth strategies.
- Manage inventory, stock control, and cost-effective use of spa supplies and products.
- Assist with budgeting, financial tracking, and preparation of operational and performance reports.
- Ensure full compliance with health, safety, hygiene, HACCP, SMS, and company policies.
- Conduct and support regular Public Health and operational inspections.
- Maintain full knowledge of spa services, wellness offerings, and facilities to provide expert recommendations.
- Maintain accurate guest profiles and treatment preferences, ensuring personalization and continuity of service.
- Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and presentation.
- Provide spa treatments when required to support operational needs.
- Support continuous training, development, and engagement of the spa team.
- Perform additional duties as assigned to support the success of the Spa and Wellness operation.
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