Solutions Consultant

Responsibilities

• General
• Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms.
• Attending weekly team meetings and onsite team workshops as scheduled.
• Attending sales events and trade shows as scheduled.
• Keep current on industry trends and product enhancements that will help customers. Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations.
• Maintain demo environment scenarios including enhancements released to showcase product.
• Understand Customer Needs & Design Solutions
• Partner with sales team to meet with customers to understand their business requirements and challenges.
• Gather information to address specific needs / understand gaps.
• Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer.
• Recommends a design / configuration aligns with the customer’s objective.
• Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
• Lead and document discovery sessions to understand the customer's business objectives and desired outcomes. Consult customers on best practices for implementing Upshop solutions.
• Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
• Scoping Solutions
• Assist the sales team and customer account managers on scoping SOWs. Responsible for drafting SOWs including deliverables for assigned projects.
• Lead scoping calls and make recommendations on scope to Customers and the revenue team.
• Collaborate with Teams:
• Works with both internal teams and the customer teams to ensure the solution is correctly implemented.
• Provide guidance and support throughout the sales process.
• Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution
• Other
• Work From Home