Implementation Consultant

in grocery, convenience, food retail, or related retail operations is highly valued.

• Serve as a primary customer-facing resource throughout implementation projects.
• Build trusted relationships with customer business leaders, operational stakeholders, and technical teams.
• Conduct discovery sessions to understand customer processes, operational workflows, business objectives, and success criteria.
• Provide consultative guidance on industry best practices and solution adoption.
• Facilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings.
• Help customers align business processes and operational workflows with Upshop solutions.
• Support change management and user adoption initiatives to drive long-term customer success.

• Configure Upshop applications according to customer requirements and implementation plans.
• Execute implementation activities across discovery, configuration, testing, deployment, launch, and hypercare phases.
• Document customer requirements, configurations, business processes, and implementation decisions.
• Validate solution configurations and ensure alignment with customer objectives.
• Manage implementation deliverables and ensure assigned activities remain on schedule.
• Identify project risks, dependencies, and issues and escalate appropriately.
• Support customer readiness activities leading up to launch and go-live events.

• Partner with customer business and technical teams to collect, validate, transform, and onboard customer data into the Upshop platform.
• Guide customers through data onboarding strategies utilizing APIs, flat file integrations, middleware solutions, and other approved integration methods.
• Work with customers to map source system data to Upshop requirements and validate successful data ingestion.
• Assist with data cleansing, validation, troubleshooting, and ongoing data readiness activities.
• Support integrations involving ERP, POS, inventory management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems.
• Collaborate with customer IT teams, third-party vendors, and Upshop Engineering resources to ensure successful system connectivity and data flow.
• Troubleshoot configuration, integration, workflow, and data-related issues throughout the implementation lifecycle.
• Validate customer data feeds and integration workflows to ensure accurate business outcomes following implementation.
• Interpret customer requirements and translate them into software configurations, integration requirements, and implementation recommendations.

• Develop expertise across Upshop products, workflows, and retail operational use cases.
• Develop working knowledge of APIs, REST services, JSON payloads, data structures, integration patterns, middleware platforms, and cloud-based technologies.
• Maintain familiarity with Microsoft Azure technologies, including Azure SQL, Azure Cosmos DB, Azure Blob Storage, Entra and related data concepts.
• Plan and execute functional, integration, regression, hardware, workflow, and launch-readiness testing, and support customers through user acceptance testing.
• Partner with Product, Engineering, Support, and Customer Success teams to resolve customer challenges and improve implementation outcomes.

• Contribute to implementation playbooks, documentation, training materials, best practices, and reusable implementation assets.
• Capture lessons learned and recommend improvements to implementation methodologies and delivery processes.
• Identify opportunities to improve customer onboarding experiences and implementation efficiency.
• Leverage AI-enabled tools and automation technologies to improve documentation, testing, customer onboarding, knowledge management, and project execution.
• Share expertise and mentor newer team members as implementation experience grows.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of experience in software implementation, consulting, professional services, retail technology, or a comparable customer-facing solution delivery role.
• Strong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills.
• Ability to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to learn new technologies, business processes, and software platforms quickly.
• Willingness to travel up to 25%.

• Experience in grocery, food retail, convenience retail, store operations, or retail technology.
• Experience with one or more food retail disciplines, such as forecasting, ordering, inventory management, receiving, DSD, fresh operations, recipe management, production planning, labeling, merchandising, or store execution.
• Experience implementing SaaS solutions or enterprise software platforms.
• Experience supporting enterprise data onboarding or system integrations using REST APIs, flat files, middleware, ETL processes, source-to-target data mappings, and structured formats such as JSON, CSV, or XML.
• Familiarity with Microsoft Azure services such as Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Table Storage, as well as identity technologies such as Microsoft Entra ID.
• Experience using SQL, database tools, reporting platforms, or data-analysis techniques to investigate data quality and application behavior.
• Experience with Zendesk, Jira, Confluence, Wrike, Salesforce or similar platforms.
• Experience using AI-enabled tools or automation technologies to improve productivity and customer outcomes.

The successful candidate:

• Builds trust quickly with customers and stakeholders.
• Thinks like a consultant and focuses on customer business outcomes, not just software configuration.
• Understands how technology can improve retail operations and store performance.
• Balances strong customer engagement with technical problem-solving abilities.
• Takes ownership of customer success and implementation outcomes.
• Communicates effectively with both operational and technical audiences.
• Embraces continuous learning and professional development.
• Leverages innovation, automation, and AI to improve customer delivery and operational efficiency.
• Thrives in a collaborative, fast-paced, and customer-focused environment.