Solution Engineer

Key Responsibilities

• Design and implement chatbot, conversational agent, and AI-powered solutions tailored to client requirements.
• Engage directly with customers to understand their business challenges, explain technical concepts, present solutions, and build confidence in the proposed approach.
• Conduct technical discovery sessions, solution reviews, feasibility analyses, product demonstrations, and proof-of-concept discussions.
• Translate business requirements into practical technical solutions, implementation plans, and scopes of work.
• Use AI development tools such as Claude, Codex, ChatGPT, and similar AI platforms to accelerate solution design, implementation, coding, prototyping, and documentation.
• Create and maintain AI-generated or AI-assisted technical artifacts, including prototypes, workflows, reusable skills, integrations, code components, documentation, and solution accelerators.
• Integrate and configure CPaaS products, including: Email, Voice, WhatsApp, RCS, Marketing automation solutions, Conversational agent and chatbot platforms
• Utilize REST APIs, Call APIs, webhooks, and other integration capabilities to extend solution functionality.
• Work with JavaScript, C++, .NET, and related technologies to customize and integrate client solutions.
• Collaborate with Sales and Customer Success teams to define client needs, solution scope, effort estimates, dependencies, and delivery expectations.
• Partner with Product and Engineering teams to assess feasibility, resolve technical issues, and provide client feedback.
• Support solution implementation, configuration, testing, deployment, and post-implementation troubleshooting.
• Provide ongoing technical consulting and post-implementation support to ensure client satisfaction and optimal solution performance.
• Stay up to date with SaaS, conversational AI, generative AI, automation, and CPaaS trends, and apply relevant best practices.
• Contribute to internal knowledge sharing, best-practice documentation, technical mentorship, and the development of reusable solution assets.