greenhouse
Software Trainer
Bridgeway Benefit Technologies
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered Yesterday
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Key Responsibilities
- Own customer-facing training end to end, acting as the primary point of contact for all training engagements.
- Independently learn the product and each customer's configuration well enough to build and facilitate curriculum for internal teams and external customers, becoming a product subject matter expert.
- Develop and maintain training materials — exercises, job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to keep the curriculum current with product changes, industry trends, and customer feedback.
- Deliver customer-specific training, virtually and on-site, tailored to each customer's configuration and skill level.
- Manage training schedules and deployment across customer accounts.
- Gather feedback and performance data from training sessions and use it to continuously evaluate and refine content and delivery methods.
- Consult with customers and internal teams on training scope and approach for projects with unique or complex requirements.
Requirements
- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
- A bachelor's degree in a related field.
- Able to partner with subject matter experts, given the complexity and configurability of the software and range of customer environments.
- Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
- Strong written and verbal communication and presentation skills, with the ability to convey complex software functionality clearly and engage individuals at all levels of an organization.
- A proactive, self-motivated self-starter with a genuine passion for continuous learning and for improving processes and the customer experience, not just documenting them as-is.
- Strong organizational skills, with the ability to manage multiple training engagements simultaneously.
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