Project Manager

Responsibilities

• Lead client implementations of proprietary software from project kick-off through go-live and transition to support.
• Manage communications, escalations, and expectations with internal and external stakeholders.
• Develop project plans, regularly monitor and update schedules, budget and project estimates in the online professional services automation solution.
• Assume accountability for on time and in budget delivery of projects, in addition to regular, accurate forecasting of project financials.
• Monitor, evaluate and predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Manage scope against contract deliverables, maintain margin objectives and meet billable utilization objectives.
• Identify potential risks affecting budget, timeline and efficiency and develop strategies to mitigate these risks.
• Create and maintain a comprehensive project documentation.
• Participate in process improvement activities to increase efficiency and speed to market for customer projects.
• Perform risk management analysis to reduce project risks.
• Collaborate across the enterprise to handle your customer’s needs including professional services, sales, support, engineering, technical services/hosting.
• Lead and facilitate the requirement gathering, estimating and creation of proposals.
• Work with project team to proactively define requirements and coordinate handoff and integration with engineering team work to keep project deliverables on track.
• Ensure successful integration of project objectives into client business operations by coordinating training initiatives and ensuring adequate knowledge transfer to Client Services team.
• Track performance of the project portfolio against key metrics including identifying areas for improvement and making recommendations for project efficiencies.

Qualifications