Software Support Engineer

Duties and Responsibilities

• Support and maintain production network infrastructure to ensure system availability and performance.
• Configure, maintain, and troubleshoot Cisco routers, switches, and firewalls within LAN environments.
• Provide Tier II support for network-related issues, including troubleshooting and issue resolution.
• Support enterprise network systems end-to-end, including monitoring, maintenance, and recovery activities.
• Provide technical support for production systems, including barcode printers and related equipment, and support user training as needed.
• Maintain accurate inventories of software licenses, hardware assets, and related equipment.
• Provide Tier II Help Desk support for end users, including application, system, and access issues.
• Serve as Network Backup and Recovery Administrator, including planning, testing, and restoration activities.
• Maintain network documentation, system configurations, and topology diagrams.
• Support in-house developed applications throughout the software lifecycle, including deployment, maintenance, and troubleshooting.
• Assist with new project development activities, including requirements gathering, design support, testing, deployment, and user training.
• Analyze, troubleshoot, and debug application issues to provide technical support to on-site teams.
• Collaborate with cross-functional teams to support software releases, upgrades, and enhancements.
• Perform other duties as assigned or requested

Education

Experience