Quality Engineer-Customer Support

This role combines quality engineering and customer support, with a strong focus on resolving customer issues related to liquid cooling systems. The position is responsible for ensuring product quality, conducting Root Cause Analysis, and providing technical troubleshooting support.

Bachelor’s degree in Mechanical Engineering, Materials Science, Chemistry, Industrial & Quality Engineering.

5 + years of experience with liquid cooling or thermal systems

5 + years of experience in customer support and relations role

5 + years of experience in quality or manufacturing environments

Familiarity with materials such as copper, aluminum, and coolant fluids used in thermal systems.

Familiarity with Six Sigma methodologies and ISO 9001 standards

Proficiency in quality tools such as Eight Disciplines Problem Solving, Failure Modes and Effects Analysis, and Statistical Process Control.

Bilingual language skill in Mandarin and English is preferred

Ability to sit or stand for extended periods during scheduled shifts.

Ability to occasionally walk, bend, or reach while supporting office and facility operations.

Ability to perform repetitive hand movements when handling office supplies, documents, or computer equipment.

Work performed primarily in an office or facility environment with regular interaction with employees and visitors.

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.