Software Engineer

Support and monitor MS Dynamics GP, SQL databases, reporting tools, integrations, and business-critical systems

Act as the first point of contact for internal IT and system-related issues

Coordinate with the external IT company for support tickets, server matters, patching, updates, and service issues

Maintain and improve SQL databases, queries, views, stored procedures, reports, and data processes

Develop and maintain SQL Back Up Schedules, batch jobs, management reports, operational reports, and system reports

Use SQL, PowerShell, APIs, CSV, JSON, and automation tools to improve system efficiency

Support API integrations, data imports/exports, and system-to-system data exchange

Assist with Power BI dashboards, KPI reports, and business intelligence reporting

Support Global IT teams related to upcoming ERP, local user support with reporting, data, and system queries

Identify system improvements and help streamline business processes

Guidelines and Expectations

The Software Engineer should be able to:

Autonomously monitor and support business-critical systems, including MS Dynamics GP and SQL databases, to ensure high system availability and minimal operational disruption.

Prioritize and act as the first point of contact for internal IT and system-related issues, troubleshooting and resolving issues efficiently.

Coordinate effectively with external IT partners on server management, patching, updates, and escalation of support tickets, ensuring timely resolution of issues.

Proactively identify system inefficiencies and propose automated workflows or tools (e.g., SQL, PowerShell, APIs) to streamline operations and improve database processes.

Effectively collaborate with local users and global IT teams to support ERP migrations, local data/reporting needs, and system queries.