Branch Care Coordinator

Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.

Provides information and educational material to prospective clients.

Assist with sales and maintenance of respiratory products, services, and inventory for the branch.

Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.

Provides assistance and answers questions for clients regarding funding programs and insurance requirements.

Maintains client confidence, privacy and protects company operations by keeping information confidential.

Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.

Supports co-workers and the work of other departments by adhering to all financial operations processes.

Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment

Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.

Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.

You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.