Care Coordinator

This role is primarily responsible for providing client support over the phone, scheduling and confirming appointments with confidence and communicating with internal and external clients with a focus on exceeding expectations. This position is also responsible for data entry and scheduling appointments with confidence and accuracy.

Responsibilities:

Uploading referrals into our internal system

Building EMR records and patient databases

Data coordination and maintenance of patient databases

Conducting billing in TIMs

Coordinating and booking appointments for patients

Respond to all caller related inquiries with efficiency and appropriate urgency

Answer phone calls, provide test results, schedule and confirm appointments for the clinic

Handling patient interactions with a positive Service For Life attitude and high degree of professionalism to ensure constant lines of communication are maintained

Ensure accuracy and attention to detail in all interactions and documentation

Promote our ‘culture of excellence’

Complete tasks efficiently, thoughtfully and accurately with minimal supervision

Demonstrate ability in conflict resolution, problem solving and time-management

Other duties as required

High School Diploma - background or experience in Customer Service/Medical Office.

Google Docs, Sheets, Gmail applications and Microsoft applications Keyboarding Skills (+45 wpm).

Strong experience with data management.

Marketing and Sales skills are an asset.