SME - Microsoft Azure - IaaS, Azure Kubernetes Service
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Key skills for this role
About the Role
HCLTech seeks an experienced SRE Business Analyst to bridge business stakeholders, operations, and engineering teams.
Key Skills for This Role
Responsibilities
- Gather, analyze, and document business and operational requirements for SRE initiatives
- Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance
- Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs)
- Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities
- Develop dashboards, reports, and KPIs related to system reliability and service performance
- Support capacity planning, availability management, and resiliency initiatives
- Facilitate Root Cause Analysis (RCA) reviews and track corrective actions
- Drive automation and process optimization initiatives to reduce operational overhead
- Manage stakeholder communication and provide regular service performance updates
- Ensure alignment with ITIL, compliance, and governance requirements
Requirements
- 8 9 years of experience in SRE or related field
- Strong understanding of Site Reliability Engineering (SRE) principles and practices
- Experience with ITSM processes including Incident, Problem, Change, and Service Management
- Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog
- Experience in data analysis, reporting, and dashboard creation
- Strong expertise in SLA/SLO/SLI management and operational metrics
- Proficiency in Jira, ServiceNow, Confluence, and reporting tools
- Excellent stakeholder management, communication, and documentation skills
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field
- ITIL Foundation/Intermediate Certification preferred
- Experience in cloud environments such as Azure, AWS, or GCP
Full Job Posting
Job Summary
- Seeking an experienced SRE Business Analyst to bridge the gap between business stakeholders, operations teams, and engineering teams.
- The role involves analyzing reliability, availability, performance, and operational processes, translating business requirements into technical solutions, and driving service improvement initiatives aligned with SRE best practices.
Key Responsibilities
- Gather, analyze, and document business and operational requirements for SRE initiatives.
- Collaborate with SRE, DevOps, Application, Infrastructure, and Business teams to improve service reliability and performance.
- Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
- Analyze incident trends, problem management data, and operational metrics to identify improvement opportunities.
- Develop dashboards, reports, and KPIs related to system reliability and service performance.
- Support capacity planning, availability management, and resiliency initiatives.
- Facilitate Root Cause Analysis (RCA) reviews and track corrective actions.
- Drive automation and process optimization initiatives to reduce operational overhead.
- Manage stakeholder communication and provide regular service performance updates.
- Ensure alignment with ITIL, compliance, and governance requirements.
Required Skills
- Strong understanding of Site Reliability Engineering (SRE) principles and practices.
- Experience with ITSM processes including Incident, Problem, Change, and Service Management.
- Knowledge of monitoring and observability tools such as Dynatrace, Splunk, Grafana, Prometheus, AppDynamics, or Datadog.
- Experience in data analysis, reporting, and dashboard creation.
- Strong expertise in SLA/SLO/SLI management and operational metrics.
- Proficiency in Jira, ServiceNow, Confluence, and reporting tools.
- Excellent stakeholder management, communication, and documentation skills.
Preferred Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
- ITIL Foundation/Intermediate Certification preferred.
- SRE, Agile, Scrum, or Cloud certifications are an added advantage.
- Experience in cloud environments such as Azure, AWS, or GCP.
Key Performance Indicators (KPIs)
- Service Availability/Uptime
- SLA & SLO Compliance
- Incident Reduction Rate
- MTTR (Mean Time to Resolution) Improvement
- RCA Completion and Closure Rate
- Automation Adoption Metrics
- Stakeholder Satisfaction Score
- Operational Efficiency Improvements
Key Competencies
- Business Analysis
- Service Reliability Management
- Data Analytics and Reporting
- Problem Solving
- Stakeholder Management
- Process Improvement
- Risk Assessment
- Communication and Collaboration
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