ServieNow Consultant
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Key skills for this role
About the Role
HCLTech seeks an experienced ServiceNow Consultant with 8+ years of expertise to support a UAE-based banking client. The role involves gap assessment, automation, and platform optimization using ServiceNow ITSM, ITOM, and workflow automation.
Key Skills for This Role
Responsibilities
- Perform end to end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows)
- Identify gaps in current configurations, processes, and governance frameworks
- Evaluate alignment with ITIL best practices and banking compliance requirements
- Provide actionable recommendations to optimize platform usage and performance
- Identify opportunities for automation across incident, problem, change, request, and operational workflows
- Design and implement automated solutions using ServiceNow capabilities (Flow Designer, Integration Hub, scripting)
- Enhance existing workflows to improve efficiency, reduce manual effort, and minimize turnaround time
- Define target state architecture and roadmap for ServiceNow enhancements
- Configure and customize modules as per business requirements
- Collaborate with business, IT, and compliance teams to understand pain points and expectations
Requirements
- 8+ years of overall IT experience, with strong hands on expertise in ServiceNow
- Proven experience in ServiceNow gap assessment, transformation, and optimization projects
- Deep knowledge of ITSM (Incident, Problem, Change, Request Management)
- Experience in automation and process re engineering initiatives
- Strong understanding of ITIL frameworks and service management best practices
- Exposure to banking or financial services domain (UAE/Middle East preferred)
- Experience working with integrations (REST/SOAP APIs, third party tools)
- Strong analytical, problem solving, and documentation skills
- Excellent stakeholder management and communication skills
Full Job Posting
Role Overview
- We are seeking an experienced ServiceNow Consultant with 8+ years of expertise to support a leading UAE based banking client. The role involves conducting a comprehensive gap assessment of the current ServiceNow environment, identifying process and technology inefficiencies, and driving automation a
Key Responsibilities
- Perform end to end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows).
- Identify gaps in current configurations, processes, and governance frameworks.
- Evaluate alignment with ITIL best practices and banking compliance requirements.
- Provide actionable recommendations to optimize platform usage and performance.
- Identify opportunities for automation across incident, problem, change, request, and operational workflows.
- Design and implement automated solutions using ServiceNow capabilities (Flow Designer, Integration Hub, scripting).
- Enhance existing workflows to improve efficiency, reduce manual effort, and minimize turnaround time (TAT).
- Define target state architecture and roadmap for ServiceNow enhancements.
- Configure and customize modules as per business requirements.
- Collaborate with business, IT, and compliance teams to understand pain points and expectations.
Required Skills & Experience
- 8+ years of overall IT experience, with strong hands on expertise in ServiceNow.
- Proven experience in ServiceNow gap assessment, transformation, and optimization projects.
- Deep knowledge of ITSM (Incident, Problem, Change, Request Management) and ITOM/CMDB.
- Experience in automation and process re engineering initiatives.
- Strong understanding of ITIL frameworks and service management best practices.
- Exposure to banking or financial services domain (UAE/Middle East preferred).
- Experience working with integrations (REST/SOAP APIs, third party tools).
- Strong analytical, problem solving, and documentation skills.
- Excellent stakeholder management and communication skills.
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