Shopping Experience Assistant - Cashier
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Key skills for this role
About the Role
Al-Futtaim Group seeks a Shopping Experience Representative to oversee the Info desk, handle cash transactions, returns, and exchanges at IKEA in Dubai. The role requires at least 2 years of similar experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available
- Ensure customers are well attended to by responding to their needs and working efficiently to minimize queues
- Handle routine customer complaints promptly and courteously
- Make announcements or pages to customers for issues in the playroom or general announcements
- Follow SOPs for cash handling, receiving payment by various methods
- Compute and record transactions ensuring 100% accuracy for all register transactions
- Count and record the float before and after trading to ensure accurate cash handling
- Ensure the Returns & Exchange desk is viewed as quick and easy by customers
- Handle returns and exchange issues using judgment and management guidelines
- Inform management about product faults or safety issues from Returns & Exchange desk feedback
- Prepare reports of transactions for reconciliation and analysis of store performance
- Ensure child safety is a priority in Smaland, providing a safe environment for children
Requirements
- High School diploma
- Minimum 2 years of experience in a similar role
- Excellent communication and interpersonal skills
- Good command of English language; Arabic language is preferred
- Proactivity and problem solving skills
- Customer focused mindset with accountability and teamwork abilities
Full Job Posting
Overview of the Role
- The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance.
- This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns & Exchange desk.
- Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures.
What You Will Do
- Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available.
- Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
- Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
- Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner.
- Make announcements or pages to customers (parents) for issues in the playroom or general announcements.
- Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.).
- Compute and record transactions ensuring 100% accuracy for all register transactions.
- Count and record the float before and after trading to ensure accurate cash handling.
- Ensure the Returns & Exchange desk is viewed as quick and easy by customers.
- Handle returns and exchange issues using judgment and management guidelines.
- Inform management about product faults or safety issues from Returns & Exchange desk feedback.
- Prepare reports of transactions for reconciliation and analysis of store performance
Required Skills to Be Successful
- Proactivity and problem solving skills.
- Excellent communication and interpersonal abilities.
- Fluency in English; proficiency in Arabic preferred.
- Customer focused mindset with accountability and teamwork abilities.
What Qualifies You for the Role
- High School diploma.
- Minimum 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Good command of English language; Arabic language is preferred.
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