Shop Manager
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Key skills for this role
About the Role
Shop ManagerShop Manager Saudi Arabia / Abha (KSA) Reporting to: Retail Supervisor Position Purpose:Create an addictive experience for our clients ensuring sales in accordance w.
Key Skills for This Role
Responsibilities
- Assist and guide clients on the most appropriate range of products according to their needs and skin type
- Support store team in explaining and demonstrating new products to clients
- Display an exceptional image and body language in accordance with Sephora grooming guidelines
- Use Sephora Attitude & selling techniques to build and maximize each client's basket
- Contribute to achieving store monthly turnover and commercial/operational KPIs
- Apply policies and procedures according to Sephora standards
- Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, etc.)
- Assist in all departments where necessary (cash, operations, etc.)
- Contribute to overall store image through cleanliness and product restocking
- Contribute to improving audit findings
- Keep knowledge and skills up to date by attending regular training and convention events
Requirements
- Experience in retail management or shop management
- Strong client service and sales skills
- Knowledge of beauty products and trends
- Ability to lead and motivate a team
- Excellent communication and interpersonal skills
Full Job Posting
Position Purpose
- Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.
Client Experience
- Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
- Support your store team in explaining and demonstrating new products to the clients.
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
- Make sure to set example and be always a role model.
Sales
- Use the Sephora Attitude & selling techniques to build and maximize each client's basket.
- Contribute to achieving store monthly turnover.
- Contribute to the store commercial and operational KPIs.
- Have a focus on achieving the stores services target.
Operations
- Apply the policies and procedures according to Sephora standards.
- Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
- Assist your store in all departments where necessary (cash, operations other axis).
- Contribute to the overall store's image through cleanliness and product restocking.
- Contribute to improving on audit finding.
Know How
- Keep the knowledge and skills up to date by attending regular training and convention events, either in class at Sephora University or in store and by connecting and actively using our digital training platform (360 e learning).
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