indeed
ServiceNow Developer
NTT DATA
Delhi, IND
Full-time
Onsite
Discovered 1 weeks ago
ServiceNowCustomer Service Management (CSM)Service MappingServiceNow architecture and data modelsCase ManagementKnowledge Management
Free
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ServiceNowCustomer Service Management (CSM)Service Mapping
Role Overview
The role is a senior ServiceNow technical consulting position focused on complex implementations and digital transformation through the ServiceNow platform.
The position is based in Delhi, India, with on-site attendance as required.
The job type is full-time.
Key Skills for This Role
ServiceNowCustomer Service Management (CSM)Service MappingServiceNow architecture and data modelsCase ManagementKnowledge Management
Full Job Posting
About the Role
The role is a senior ServiceNow technical consulting position focused on complex implementations and digital transformation through the ServiceNow platform.
The position is based in Delhi, India, with on-site attendance as required.
The job type is full-time.
Key Responsibilities
- Lead the design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
- Provide hands-on expertise across Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
- Apply knowledge of CSM data models, case lifecycles, and customer workflows.
- Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
- Use REST and SOAP APIs, IntegrationHub, MID Server, and integration workflows.
- Integrate ServiceNow with CRM, ERP, financial, and external application platforms.
- Oversee interoperability and seamless data flow across platforms.
- Apply ITSM processes mapped to ITIL standards.
Required Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- At least 4 years of ServiceNow experience and 5 years of CSM experience.
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