Service Support Specialist

Job Description

About The Role

Responsibilities

• Provide advanced technical support for hardware and software issues, acting as a key escalation point
• Diagnose problems through log analysis, troubleshooting, and root cause identification
• Collaborate with global teams to resolve complex incidents and improve system reliability
• Monitor service KPIs (e.g., failure rates, repair times) and propose improvement actions
• Create and maintain clear, accessible technical documentation and knowledge resources
• Support the full product lifecycle, from introduction to end-of-service
• Contribute to process improvements and standardization across service operations
• Deliver training and knowledge sharing to service engineers and partners
• Identify recurring issues and help implement preventive solutions and best practices

Qualifications

• Must have:
• Experience in a technical support or similar engineering role (approx. 4+ years)
• Experience with ATM systems, financial technologies, or similar environments
• Strong ability to troubleshoot and resolve complex technical issues
• Experience working with diagnostic tools, logs, and system analysis
• Solid understanding of Windows-based environments and general IT systems
• Ability to communicate clearly and document technical concepts effectively
• Comfortable working in international, cross-functional teams
• Nice to have:
• Familiarity with ITIL or service management practices
• Experience delivering training or mentoring others
• Willingness to travel when needed
• Arabic language is a plus

About Us

• *Why should you join Diebold Nixdorf?*
• *Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.
• Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.*
• *–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*
• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
• *We are a global Company operating in multiple Locations and Entities.
• As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.
• A List of our operating entities can be found*
• *here -*
• *https://www.dieboldnixdorf.com/en-us/about-us/global-locations*