Senior Client Project Manager
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Key skills for this role
About the Role
Diebold Nixdorf is seeking a Senior Client Project Manager to lead retail software integration and managed services projects in the fuel and convenience retail sector. You will manage end-to-end delivery, collaborate with cross-functional teams, and ensure successful outcomes.
Key Skills for This Role
Responsibilities
- Lead end to end delivery of software integration and managed services projects
- Manage project scope, schedules, budgets, risks, and resources to ensure successful outcomes
- Collaborate with development, consulting, managed services, and customer teams to deliver high quality solutions
- Facilitate requirements gathering, project planning, prioritization, and change management activities
- Build strong relationships with customers, partners, vendors, and internal stakeholders
- Monitor project performance and provide regular updates on progress, milestones, risks, and dependencies
- Support resource planning, effort estimation, forecasting, and delivery assurance activities
- Contribute to proposals by providing project delivery, scope, effort, and commercial input
- Ensure services and deliverables are delivered in line with agreed standards and service level commitments
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline
- 6–8 years of experience in project and service management, ideally within retail technology, fuel retail, or convenience retail
- Proven experience managing software delivery, systems integration, or managed services projects
- Strong understanding of retail technology solutions including POS, back office systems, payments, and integrations
- Experience managing multiple stakeholders in complex project environments
- Knowledge of service delivery models, SLAs, and project financial management
- Strong communication and relationship building skills
- Professional business English, written and spoken
Full Job Posting
Position Overview
- We're looking for an experienced Senior Client Project Manager to lead the delivery of retail software integration and managed services projects across the fuel and convenience retail sector.
- You'll work closely with customers, partners, and cross functional teams to deliver innovative solutions that meet business objectives, service commitments, and customer expectations.
- You'll take ownership of projects from planning through implementation, ensuring successful delivery while managing scope, timelines, resources, risks, and budgets.
Key Responsibilities
- Leading end to end delivery of software integration and managed services projects.
- Managing project scope, schedules, budgets, risks, and resources to ensure successful outcomes.
- Collaborating with development, consulting, managed services, and customer teams to deliver high quality solutions.
- Facilitating requirements gathering, project planning, prioritization, and change management activities.
- Building strong relationships with customers, partners, vendors, and internal stakeholders.
- Monitoring project performance and providing regular updates on progress, milestones, risks, and dependencies.
- Supporting resource planning, effort estimation, forecasting, and delivery assurance activities.
- Contributing to proposals by providing project delivery, scope, effort, and commercial input.
- Ensuring services and deliverables are delivered in line with agreed standards and service level commitments.
Essential Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
- 6–8 years of experience in project and service management, ideally within retail technology, fuel retail, convenience retail, or a related industry.
- Proven experience managing software delivery, systems integration, or managed services projects.
- Strong understanding of retail technology solutions, including POS, back office systems, payments, and related integrations.
- Experience managing multiple stakeholders in complex project environments.
- Knowledge of service delivery models, SLAs, and project financial management.
- Strong communication and relationship building skills.
- Professional business English, written and spoken.
Desired
- Arabic language skills.
- Experience supporting bids, proposals, or pre sales activities.
- Project portfolio experience within the retail sector.
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