Service Project Manager - Telecom (Managed Services)
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Key skills for this role
About the Role
On behalf of Huawei, a world-renowned IT and Communications Company, We are hiring a Service Project Manager to lead telecom maintenance and managed service projects, ensuring high-quality delivery, customer satisfaction, and strong financial performance.
Key Skills for This Role
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Job Summary
On behalf of Huawei, a world-renowned IT and Communications Company, We are hiring a Service Project Manager to lead telecom maintenance and managed service projects, ensuring high-quality delivery, customer satisfaction, and strong financial performance.
The role requires end-to-end ownership of service delivery, stakeholder management, and continuous service improvement.
Key Responsibilities
- Manage
- telecom delivery and managed service projects
- from planning through to closure
- Act as the
- primary interface with customers
- for operations, escalations, maintenance, and service delivery
- Ensure projects are delivered
- on time, within scope, budget, and quality standards
- Monitor and manage
- KPIs, SLAs, risks, and customer satisfaction
- Lead
- monthly customer meetings
- to review performance, outages, issues, and action plans
- Prepare reports on
- network status, delivery progress, major incidents, cost control, and service quality
- Support
- contract management, maintenance planning, and spare parts strategy
- Ensure compliance with
- safety, EHS, customer processes, and internal standards
- Handle
- customer complaints, escalations, and major outage resolution
- Support
- service sales, renewals, and identification of new business opportunities
- Manage
- project financials
- , including cost control, invoicing, profitability, and resource utilization
Education Requirements
- Bachelor’s degree in Telecommunications, Engineering, IT, or a related field
Required & Preferred Skills
- Minimum
- 5+ years of experience in telecom project management / service delivery / managed services / operations
- Strong knowledge of
- wireless, transmission, core network, or telecom maintenance domains
- Solid understanding of
- project management, SLA/KPI management, risk management, and customer engagement
- Strong
- communication and presentation skills
- , with ability to interact with senior stakeholders
- Proficiency in
- Excel, PowerPoint, Word, and reporting
- **PMP or equivalent certification is preferred**
- **Fluent English required; Arabic is mandatory**
- Experience working with
- telecom operators (e.g., du, Etisalat) or within the GCC region is highly preferred
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