Service Parts Advisor
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Key skills for this role
About the Role
Lucid Motors seeks a Service Parts Advisor to support service and parts operations in Riyadh. You will ensure timely availability of spare parts, manage inventory, process orders, and deliver high-quality customer service.
Key Skills for This Role
Responsibilities
- Greet customers and identify parts requirements accurately
- Monitor stock levels and ensure optimal inventory availability
- Process parts orders (local and international) as per company procedures
- Use DMS/CRM systems to search part numbers and manage transactions
- Coordinate with Service Advisors and Technicians for parts requirements
Requirements
- Diploma or Bachelor's in Automotive, Business, or related field
- 3 7 years of experience in automotive parts or aftersales operations
- Strong understanding of automotive parts and systems
- Experience using ERP/DMS systems
Full Job Posting
Role Purpose
- Support service and parts operations by ensuring the timely availability and accurate supply of spare parts.
- Deliver a high quality customer experience through efficient parts handling, inventory control, and coordination with service teams.
Key Responsibilities
- Greet customers (internal & external) and identify parts requirements accurately
- Recommend appropriate parts based on customer or technician needs
- Ensure a high level of customer service and satisfaction at all times
- Handle inquiries, quotations, and parts availability checks
- Monitor stock levels and ensure optimal inventory availability
- Identify parts requiring replenishment and initiate reorders
- Track lost sales and report gaps for inventory improvement
- Maintain accurate records of parts movement and stock
- Process parts orders (local and international) as per company procedures
- Handle special orders, including prepayments where required
- Coordinate closely with Service Advisors and Technicians for parts requirements
- Track parts status and ensure timely delivery
Qualifications & Requirements
- Diploma or Bachelor’s in Automotive, Business, or related field
- 3 7 years of experience in automotive parts or aftersales operations
- Strong understanding of automotive parts and systems
- Experience using ERP/DMS systems
Skills & Competencies
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to work in a fast paced environment
- Problem solving and analytical thinking
- Team collaboration and coordination skills
Compensation & Benefits
- Comprehensive and competitive benefits package including medical, dental, and vision insurance
- Life and disability coverage
- Paid time off and paid holidays
- 401(k) retirement plan
- Eligibility for equity program and/or discretionary annual cash incentive program
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