Service logistics Operations Specialist
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Key skills for this role
About the Role
Lucid Motors seeks a Service Logistics Operations Specialist to manage spare parts logistics for the Middle East region. You will coordinate inbound/outbound parts flow, manage VOR orders, oversee 3PL performance, and ensure OEM compliance.
Key Skills for This Role
Responsibilities
- Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers
- Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers
- Ensure efficient outbound delivery of spare parts in line with defined service‑level targets and cut‑off times
- Coordinate Vehicle‑Off‑Road (VOR), emergency, and critical spare parts logistics to minimize repair lead time
- Monitor VOR orders, pipeline status, lead times, and delivery performance
- Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution
- Monitor 3PL performance against OEM SLAs, KPIs, and operational standards
- Manage spare parts reverse logistics including warranty part returns, core returns, campaign and recall returns, defective and damage claims
- Ensure spare parts logistics operations comply with OEM policies, SOPs, audit standards, and regulatory requirements
- Track and analyze spare parts logistics KPIs including on time delivery, VOR fulfillment time, transit lead time, damage, shortage, and claim rates
- Participate in spare parts logistics optimization initiatives including route optimization, lead‑time reduction, and cost efficiency projects
- Work closely with Aftersales, Parts Demand Planning, Parts Pricing, Warehouse/3PL, Customs, and Dealer Operations teams
Requirements
- 3–5 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment
- Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements
- Experience coordinating with 3PLs, freight forwarders, and transport providers
- Proficiency in ERP and logistics systems (SAP preferred)
- Strong analytical, reporting, and Excel skills
Full Job Posting
Position Overview
- The Service Logistics Operations Specialist Spare Parts is responsible for managing and optimizing end‑to‑end service logistics operations that support OEM spare parts availability across the dealer and service network.
- The role ensures timely inbound and outbound parts flow, effective VOR management, reverse logistics compliance, and adherence to OEM service standards.
Key Responsibilities
- Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers.
- Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers.
- Ensure efficient outbound delivery of spare parts in line with defined service‑level targets and cut‑off times.
- Coordinate Vehicle‑Off‑Road (VOR), emergency, and critical spare parts logistics to minimize repair lead time.
- Monitor VOR orders, pipeline status, lead times, and delivery performance.
- Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution.
- Monitor 3PL performance against OEM SLAs, KPIs, and operational standards.
- Manage spare parts reverse logistics including warranty part returns, core returns, campaign and recall returns, defective and damage claims.
- Ensure spare parts logistics operations comply with OEM policies, SOPs, audit standards, and regulatory requirements.
- Track and analyze spare parts logistics KPIs including on time delivery, VOR fulfillment time, transit lead time, damage, shortage, and claim rates.
- Participate in spare parts logistics optimization initiatives including route optimization, lead‑time reduction, and cost efficiency projects.
- Work closely with Aftersales, Parts Demand Planning, Parts Pricing, Warehouse/3PL, Customs, and Dealer Operations teams.
Minimum Qualifications
- 3–5 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment.
- Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements.
- Experience coordinating with 3PLs, freight forwarders, and transport providers.
Skills
- Strong service‑level and execution‑focused mindset
- Excellent coordination and problem‑solving skills
- High attention to detail and operational discipline
- Proficiency in ERP and logistics systems (SAP preferred)
- Strong analytical, reporting, and Excel skills
- Ability to manage urgent, high‑priority spare parts demands
- Clear communication and stakeholder management skills
Compensation & Benefits
- Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
- Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
Equal Opportunity & Accessibility
- Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all.
- Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities.
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