Service Manager - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a commercially driven Service Manager to lead Heavy Duty Truck aftersales operations in Dubai. You will drive service center performance, manage cross-functional teams, and ensure operational excellence to maximize customer satisfaction and revenue growth.
Key Skills for This Role
Responsibilities
- Drive branch performance to achieve targets across revenue, gross margin, sold hours, and service related sales
- Manage overall service center operations, ensuring efficiency, productivity, and quality delivery
- Monitor and improve key KPIs including NPS, Fix It Right (FIR), utilization, and productivity
- Ensure compliance with company policies, OEM standards, and local regulatory requirements
- Lead daily alignment meetings with Service, Workshop, and Parts teams to drive performance
- Develop and coach team members to improve capability, engagement, and performance
- Analyze customer feedback and implement continuous improvement initiatives to enhance experience
- Manage stakeholder relationships across internal teams, OEMs, and customer facing functions
- Oversee branch P&L, forecasting, and reporting to ensure financial performance targets are met
- Ensure adherence to health, safety, and environmental standards within the service center
Requirements
- Bachelor's degree in Engineering (Automotive or equivalent preferred)
- Minimum 10 years of experience within Commercial Vehicle industry
- At least 5 years of experience in Aftersales leadership or Service Manager roles within Commercial Vehicle industry
- Strong experience managing service operations, workshop performance, and P&L
- Proven ability to lead teams and drive business performance in a high volume environment
Full Job Posting
Overview of the Role
- We are looking for a commercially driven and customer focused Service Manager – Heavy Duty Trucks to lead our Aftersales Commercial Vehicle operations in Dubai.
- This role is responsible for driving overall service center performance, including revenue, profitability, customer satisfaction, and operational excellence.
What You Will Do
- Drive branch performance to achieve targets across revenue, gross margin, sold hours, and service related sales
- Manage the overall service center operations, ensuring efficiency, productivity, and quality delivery
- Monitor and improve key KPIs including NPS, Fix It Right (FIR), utilization, and productivity
- Ensure compliance with company policies, OEM standards, and local regulatory requirements
- Lead daily alignment meetings with Service, Workshop, and Parts teams to drive performance
- Develop and coach team members to improve capability, engagement, and performance
- Analyze customer feedback and implement continuous improvement initiatives to enhance experience
- Manage stakeholder relationships across internal teams, OEMs, and customer facing functions
- Oversee branch P&L, forecasting, and reporting to ensure financial performance targets are met
- Ensure adherence to health, safety, and environmental standards within the service center
Required Skills To Be Successful
- Strong commercial acumen with ability to drive Aftersales revenue and profitability
- In depth understanding of heavy duty truck service and Aftersales operations
- Strong leadership and people management capabilities
- Excellent analytical, problem solving, and decision making skills
- Strong understanding of workshop KPIs and operational performance drivers
- Ability to manage multiple stakeholders and drive cross functional collaboration
- Proficiency in ERP systems and MS Office tools
What Equips You For The Role
- Bachelor’s degree in Engineering (Automotive or equivalent preferred)
- Minimum 10 years of experience within Commercial Vehicle industry
- At least 5 years of experience in Aftersales leadership or Service Manager roles within Commercial Vehicle industry
- Strong experience managing service operations, workshop performance, and P&L
- Proven ability to lead teams and drive business performance in a high volume environment
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Core business activities include distribution, manufacturing, leasing and aftersales, representing brands like Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
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