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Service Desk Analyst
AMS International UAE
Dubai, UAE
Full-time
Executive
Onsite
AED 8,500/month
Discovered 4 weeks ago
Technical SupportIncident ManagementServiceNowActive DirectoryCustomer SatisfactionCommunication
Free
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Technical SupportIncident ManagementServiceNow
Role Overview
AMS International UAE seeks a Service Desk Analyst to provide first-line technical support, manage IT incidents, and ensure high levels of customer satisfaction. The role involves handling hardware, software, and network issues, and maintaining effective communication with end-users and internal tea
Key Skills for This Role
Technical SupportIncident ManagementServiceNowActive DirectoryCustomer SatisfactionCommunication
Full Job Posting
Job Overview
AMS International UAE seeks a Service Desk Analyst to provide first-line technical support, manage IT incidents, and ensure high levels of customer satisfaction. The role involves handling hardware, software, and network issues, and maintaining effective communication with end-users and internal tea
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage the lifecycle of incidents and service requests in ServiceNow
- Handle Level 1 access management tasks in Active Directory
- Maintain effective communication with end-users and internal teams
- Contribute to creating and maintaining knowledge base articles
Requirements
- Experience in IT service desk support
- Proficient in ServiceNow and Active Directory
- Strong communication and customer service skills
- Ability to handle hardware, software, and network issues
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