Service Delivery Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements.
- Coordinate effectively with internal departments and external vendors/service providers to ensure smooth communication, operational efficiency, and timely project completion.
- Identify, evaluate, and mitigate project risks by implementing appropriate corrective and preventive action plans.
- Develop comprehensive project plans, including project schedules, communication plans, resource allocation, and risk management strategies to ensure successful project delivery.
- Lead the complete project management lifecycle from project initiation and kickoff through planning, execution, monitoring, closure, and final handover.
- Monitor project progress and performance to ensure deliverables are completed within agreed timelines, budget, scope, and quality standards.
- Collaborate with customers, stakeholders, vendors, and cross-functional teams to resolve technical, operational, and design-related challenges efficiently.
- Prepare and present detailed project status reports, performance metrics, and executive summaries to senior management and key stakeholders.
- Ensure full compliance with Service Level Agreements (SLAs), governance standards, and deadline management while maintaining a strong focus on customer satisfaction and service excellence.
- Drive continuous improvement initiatives to enhance service delivery processes, operational performance, and client experience.
Preferred Qualifications & Skills
- Bachelor’s Degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.
- Proven of 8 Years of experience in project delivery, stakeholder management, and service operations within large-scale organizations.
- Strong understanding of project management methodologies such as Agile, Waterfall, or Hybrid approaches.
- Excellent communication, leadership, problem-solving, and organizational skills.
- Experience working within government or semi-government sectors in Qatar is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ECCO Gulf Majorel Qatar
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
ECCO Gulf Majorel is seeking a professional Call Centre Agent to handle inbound and outbound calls, resolve customer inquiries, and ensure high-quality service. Candidates must have a Bachelor's degree from Qatar Univers
Fraud Monitoring Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a Fraud Monitoring Analyst for a bank's 24/7 Fraud Operations function. The role involves continuous monitoring, investigation, and escalation of suspicious transactions and fraud alert
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
ECCO Gulf Majorel Qatar is hiring a Card Sales Acquisition Specialist to execute outbound and inbound telesales campaigns for credit card acquisition. The role requires experience selling regulated financial products via
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
ECCO Gulf Majorel Qatar seeks a Reporting/MIS Analyst to support Contact Center operations through accurate reporting, dashboard development, and performance analysis. The role involves generating operational reports, mo
Workforce Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a detail-oriented Workforce Analyst to support workforce management activities in a Contact Center environment. The role involves forecasting, scheduling, real-time monitoring, and perf
MIS Specialist
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking a dedicated and experienced MIS Specialist to join our dynamic IT team in Doha, Qatar. As a key player in our industry, you will leverage your expertise to manage, analy
Marketing Specialist
Doha, QAT
Job Purpose The Marketing Specialist is responsible for supporting the development and execution of marketing strategies and campaigns that enhance brand visibility, generate leads, and support business growth. The role
Recruitment Supervisor
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking an experienced Recruitment Supervisor to join our HR team in Doha, Qatar. This pivotal role requires a proactive and strategic thinker capable of managing recruitment op
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
Fraud Monitoring Analyst
Doha, QAT
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
Workforce Analyst
Doha, QAT
MIS Specialist
Doha, QAT
Marketing Specialist
Doha, QAT
Recruitment Supervisor
Doha, QAT