Fraud Monitoring Analyst
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
ECCO Gulf Majorel Qatar is seeking a Fraud Monitoring Analyst for a bank's 24/7 Fraud Operations function. The role involves continuous monitoring, investigation, and escalation of suspicious transactions and fraud alerts.
Key Skills for This Role
Responsibilities
- Perform continuous (365/7/24) monitoring of fraud alerts generated by the system or received through other channels
- Review, triage and prioritise fraud alerts in line with approved risk based thresholds and escalation criteria
- Contact customers to verify transactions and gather relevant information using approved scripts
- Escalate high risk, confirmed, or complex cases immediately to permanent staff
- Ensure all actions are accurately documented in fraud case management systems and registers
- Act as operational contact for fraud reports received outside normal business hours
- Maintain accurate logs of fraud alerts, fraud registers, customer contacts, escalations, and actions taken
- Provide analysis on performance of parameters to support management in ensuring appropriateness of rules
Requirements
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service or a related field
- Minimum 3 years of relevant experience in fraud monitoring, call centre fraud handling, QCB AFCM processes, banking operations or compliance functions
- Prior experience in real time fraud monitoring or customer verification
- Knowledge of MS Office Applications (Excel, Word, Outlook)
- Communication skills in English and Arabic are preferred
- Strong analytical and investigative skills
- Ability to work rotating shifts, including nights, weekends, and public holidays
Full Job Posting
Job Purpose Summary
- The Fraud Monitoring Analyst is responsible for continuous monitoring, investigation, and escalation of suspicious transactions and fraud alerts within the Bank's 24/7 Fraud Operations function.
- The role supports compliance with QCB AFCM requirements and acts as the first line of operational fraud response outside normal business hours.
Essential Duties & Responsibilities
- Perform continuous (365/7/24) monitoring (after hours, weekends, public holidays and night shifts) of fraud alerts generated by the System or received through other channels.
- Review, triage and prioritise fraud alerts in line with approved risk based thresholds and escalation criteria.
- Handling fraud suspicion alerts produced by Fraud System, prioritizing high risk cases and initiating immediate actions.
- Contact customers (if required) to verify transactions, confirm legitimacy, and gather relevant information using approved scripts and procedures.
- Escalate high risk, confirmed, or complex cases immediately to permanent staff in accordance with escalation matrices.
- Ensure all actions are accurately documented in fraud case management systems and registers.
- Act as operational contact for fraud reports received outside normal business hours.
- Maintain accurate logs of fraud alerts, fraud registers, customer contacts, escalations, actions taken and pending.
- Provide analysis on the performance of parameters to support management in ensuring appropriateness of rules.
- Forward all internal fraud suspicious incidents to the fraud investigations team for appropriate investigations.
Education/Experience Requirements
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service or a related field.
- Relevant experience (min 3 years) in fraud monitoring, call centre fraud handling, QCB Anti Fraud Communication Mechanism (AFCM) processes, banking operations or compliance functions.
- Prior experience in real time fraud monitoring or customer verification.
- Knowledge of MS Office Applications (Excel, Word, Outlook mainly).
Required Special Skills
- Communication skills in English and Arabic are preferred.
- Strong analytical and investigative skills.
- Ability to assess suspicious activity under time pressure.
- Excellent verbal communication skills for customer interaction.
- Good written documentation skills.
- High attention to detail and discipline in following procedures.
- Ability to work rotating shifts, including nights, weekends, and public holidays.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ECCO Gulf Majorel Qatar
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
ECCO Gulf Majorel is seeking a professional Call Centre Agent to handle inbound and outbound calls, resolve customer inquiries, and ensure high-quality service. Candidates must have a Bachelor's degree from Qatar Univers
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
ECCO Gulf Majorel Qatar is hiring a Card Sales Acquisition Specialist to execute outbound and inbound telesales campaigns for credit card acquisition. The role requires experience selling regulated financial products via
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
ECCO Gulf Majorel Qatar seeks a Reporting/MIS Analyst to support Contact Center operations through accurate reporting, dashboard development, and performance analysis. The role involves generating operational reports, mo
Workforce Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a detail-oriented Workforce Analyst to support workforce management activities in a Contact Center environment. The role involves forecasting, scheduling, real-time monitoring, and perf
MIS Specialist
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking a dedicated and experienced MIS Specialist to join our dynamic IT team in Doha, Qatar. As a key player in our industry, you will leverage your expertise to manage, analy
Marketing Specialist
Doha, QAT
Job Purpose The Marketing Specialist is responsible for supporting the development and execution of marketing strategies and campaigns that enhance brand visibility, generate leads, and support business growth. The role
Service Delivery Manager
Doha, QAT
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements. Coordinate effectively with inter
Recruitment Supervisor
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking an experienced Recruitment Supervisor to join our HR team in Doha, Qatar. This pivotal role requires a proactive and strategic thinker capable of managing recruitment op
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
Workforce Analyst
Doha, QAT
MIS Specialist
Doha, QAT
Marketing Specialist
Doha, QAT
Service Delivery Manager
Doha, QAT
Recruitment Supervisor
Doha, QAT