Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
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Key skills for this role
About the Role
ECCO Gulf Majorel is seeking a professional Call Centre Agent to handle inbound and outbound calls, resolve customer inquiries, and ensure high-quality service. Candidates must have a Bachelor's degree from Qatar University and a valid IELTS certificate.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries and provide accurate information
- Resolve customer complaints and escalate complex issues
- Maintain high customer satisfaction through effective communication
- Document customer interactions and update CRM records
- Meet individual and team performance targets
- Follow company policies and quality standards
- Collaborate with internal departments to resolve issues
- Maintain confidentiality of customer information
Requirements
- Bachelor's degree from Qatar University
- Valid IELTS certificate
- Excellent command of English and Arabic
- Previous call centre or customer service experience preferred
- Strong communication and interpersonal skills
- Computer literacy including Microsoft Office
Full Job Posting
Job Purpose
- We are seeking a professional and customer focused Call Centre Agent to provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
Main Duties and Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction through effective communication and timely follow up.
- Accurately document customer interactions and update records in the CRM or internal systems.
- Meet individual and team performance targets, including quality, productivity, and service level metrics.
- Follow company policies, procedures, and quality standards.
- Collaborate with internal departments to ensure customer issues are resolved efficiently.
- Maintain confidentiality of customer information and comply with company data protection policies.
- Perform any other duties assigned by the supervisor or management.
Qualifications & Requirements
- Bachelor's Degree from Qatar University (Mandatory).
- Valid IELTS Certificate (Mandatory).
- Excellent command of English & Arabic, both written and spoken.
- Previous experience in a call centre or customer service environment is preferred.
- Strong communication, interpersonal, and active listening skills.
- Good computer literacy, including Microsoft Office applications.
- Ability to multitask and work in a fast paced environment.
- Strong problem solving and customer handling skills.
- Professional appearance and positive attitude.
Work Schedule
- 6 working days per week.
- Fixed shift.
- 1 day off per week.
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