Service Delivery Manager
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Role Overview
The Service Delivery Manager is a full-time, on-site role based in Doha, Qatar.
The role oversees end-to-end service delivery for key clients and ensures agreed service levels are met and improved.
The manager coordinates technical and operations teams, manages incidents and escalations, and implements corrective actions.
The role includes monitoring service metrics, maintaining documentation, leading service reviews, and aligning processes with IT service management standards.
The manager builds client relationships, understands business needs, and supports customer satisfaction across services.
Key Skills for This Role
Full Job Posting
Company Description
Starlink Qatar is a technology distributor and retailer founded in 2006.
The company provides ELV, ICT, and HRO solutions for organizations in Qatar.
Starlink supports clients adopting intelligent technologies and connected devices.
Role Description
The Service Delivery Manager is a full-time, on-site role based in Doha, Qatar.
The role oversees end-to-end service delivery for key clients and ensures agreed service levels are met and improved.
The manager coordinates technical and operations teams, manages incidents and escalations, and implements corrective actions.
The role includes monitoring service metrics, maintaining documentation, leading service reviews, and aligning processes with IT service management standards.
The manager builds client relationships, understands business needs, and supports customer satisfaction across services.
Qualifications
- Experience overseeing complex, multi-stakeholder services is required.
- Customer satisfaction and customer service skills are required for client expectation management.
- IT service management skills, including familiarity with ITIL or similar frameworks, are required.
- Relevant experience in ICT, telecom, or technology services is required; fast-paced or client-facing experience is preferred.
- Strong analytical, problem-solving, organizational, written, and verbal communication skills are required.
- English communication is required; Arabic is an advantage.
- A bachelor’s degree in Information Technology, Business, Engineering, or a related field, or equivalent practical experience, is required.
- Cross-functional collaboration and on-site client work in Doha are required.
Responsibilities
- Oversee end-to-end service delivery for key clients.
- Ensure agreed service levels are met and continuously improved.
- Coordinate with internal technical and operations teams on service performance.
- Manage incidents, escalations, and corrective actions.
- Monitor service metrics and maintain service delivery documentation.
- Lead service review meetings with clients and stakeholders.
- Align delivery processes with IT service management standards.
- Build strong client relationships and understand business needs.
- Ensure high customer satisfaction across provided services.
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