B2C Service Consultant

Role Overview

Sales and Business Development

• Prospect customers in assigned territories and sell mobile connections, data plans, home internet, and other telecom products.
• Conduct door-to-door sales and visits to residential areas, businesses, and corporate offices.
• Build relationships, identify opportunities, and meet daily, weekly, and monthly sales targets.
• Generate leads through cold calling, referrals, networking, and community interactions.

Customer and Market Activities

• Explain product benefits, demonstrate features, and guide customers through purchasing decisions.
• Provide post-sales support, resolve inquiries, and maintain customer satisfaction.
• Monitor competitor offerings, pricing, promotions, customer trends, and market intelligence.
• Maintain accurate customer, lead, sales, and follow-up records in the CRM.

Reporting and Administration

• Report sales progress, opportunities, and challenges to the Sales Team Leader or Retail Manager.
• Track sales performance and complete sales paperwork, contracts, and documentation accurately and on time.

Qualifications

• High school diploma or equivalent.
• Previous outdoor or field-sales experience is preferred, particularly in telecom or consumer services.
• Proven ability to meet and exceed sales targets.
• Strong communication, interpersonal, customer service, and relationship-building skills.
• Good understanding of telecom products, services, and plans.
• Proficiency with CRM software and Microsoft Office.
• A bachelor's degree in sales, marketing, or a related field is a plus.

Work Environment

• The role is field-based, with daily visits to customer locations in assigned areas or territories.
• Daily travel is required within the assigned area or region.
• Working hours are flexible and may include evenings or weekends based on customer availability.