Service Consultant

About Us

Role Description

Principle Accountabilities

• Work closely with the Account Manager and Service Manager to understand and deliver to the needs of the client, contractors, and assignees promptly.
• Meet with the Service Manager to recommend possible client delivery improvements to deliver a high standard of customer service.
• Support Contractors and Assignees throughout their assignment from on-boarding to off-boarding. This includes all pre-access requirements, immigration, travel and logistics, tools and equipment, Personal Protective Equipment, training and safety requirements, document recording, tracking of recharges, and ongoing support to queries.
• Act as the primary point of contact for all contractors and will have the ability to drive retention and increase opportunities for referrals.
• Ensure turnaround times can be met and services sourced at the lowest cost option.
• Adhere to the local regulatory requirements and deliver to customer policy.
• Ensure safety compliance standards are met per regional and client requirements.
• Assist with incident management, HR issue escalation and quality control processes.
• Drive a culture based on the strength of relationships and excellence of service delivery.

Skills, Knowledge, and Experience

• Administrative, HR or Customer Service experience.
• Must have experience mobilising high volumes of contractors to tight time frames
• Excellent customer service, communication, and relationship-building skills.
• Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience.
• Very organised, adept in time management and can demonstrate structure in thinking.
• Ability to understand and deliver to business processes and needs.
• Excellent attention to detail.
• Flexible attitude and ability to multi-task to service deliverables.
• Ability to document and deliver complex business processes.
• Able to work independently whilst managing priorities.
• What we can offer you!
• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

• **Growth**
• In life and business, one must grow to flourish and achieve high ambitions. Growth
• requires change, challenge, risk and sacrifice - we will always choose growth.
• **Life**
• – Above all else, we value life.
• The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• **Excellence**
• We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• **Integrity**
• We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
• ***Disclaimer***
• *The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
• They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
• All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.*
• ***Diversity & Inclusion***
• *At Airswift, we believe that diversity is critical to our success and makes us a great place to work.
• We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.*