Service Advisor - Western region
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Abdul Latif Jameel seeks a Technical Service Advisor/Service Advisor for its Western Region. The role involves facilitating service operations, achieving sales and customer satisfaction targets, and ensuring high-quality repairs.
Key Skills for This Role
Responsibilities
- Carry out pre acceptance inspection of vehicles and record results
- Assist in achieving GDI and increase customer retention through professional customer engagement
- Ensure satisfactory repairs are done as per customer demands, coordinating with Chief Technician
- Discuss work details, estimated cost, and delivery time with customers
- Communicate repair progress and obtain approval for additional parts
- Support a guest centric and fix it right mindset to achieve high quality after sales activities
- Follow up on vehicle spare parts with Parts Department
- Conduct post service follow up for complaints and report to Workshop Floor Manager
- Improve customer confidence by adhering to service operation standards
- Monitor Job Controller in entering correct data and updating vehicle delivery status
- Ensure Chief Technician complies with quality control policy and procedures
Requirements
- Bachelor's Degree or Equivalent
- Minimum 5 years experience in Service area
- Automotive and technical knowledge (pre diagnostic questioning, troubleshooting, etc.)
- Service Advisor Level 2 certification
- English and Arabic language proficiency
Full Job Posting
Job Overview
- Abdul Latif Jameel is a diversified business with deep roots in the MENAT region, representing leading brands like Toyota.
- The company seeks a Technical Service Advisor/Service Advisor for the Western Region to facilitate service operations and achieve targets.
Key Accountabilities
- Achieve operational targets by defining and preparing business plans.
- Provide efficient service through a Guest First mindset.
- Apply Jameel Standard related to Service Advisor job.
- Implement all instructions and policies related to safety, welfare, integrity, and branding.
Major Activities
- Carry out pre acceptance inspection of vehicles and record results.
- Assist in achieving GDI and increase customer retention through professional engagement.
- Ensure satisfactory repairs as per customer demands, coordinating with Chief Technician.
- Discuss work details, estimated cost, and delivery time with customers.
- Communicate repair progress and obtain approval for additional parts.
- Support a guest centric and fix it right mindset for high quality after sales.
- Follow up on vehicle spare parts with Parts Department.
- Conduct post service follow up for complaints and report to Workshop Floor Manager.
- Improve customer confidence by adhering to service operation standards.
- Monitor Job Controller in entering correct data and updating vehicle delivery status.
- Ensure Chief Technician complies with quality control policy and procedures.
Minimum Qualifications
- Bachelor's Degree or Equivalent.
- Minimum 5 years experience in Service area.
Job Specific Skills
- Time Management: Managing one's own time and the time of others.
- Monitoring: Assessing performance of self and others to make improvements.
- Active Learning: Understanding implications of new information for problem solving.
- Stress Tolerance: Accepting criticism and dealing calmly with high stress.
- Interpersonal Skills: High level of people handling and problem analysis.
- Good Communication Skills: Listening and questioning to determine customer needs.
- Achievement/Effort: Establishing challenging goals and exerting effort.
- Computer Skills: Knowledge in worksheets, word processing, presentation, and database management.
- Good Judgement Skills and Decision Making, Social Perceptiveness.
- Problem Sensitivity: Ability to recognize when something is wrong.
- Inductive Reasoning: Combining pieces of information to form general rules.
- Automotive and technical knowledge (pre diagnostic questioning, troubleshooting, etc.).
Languages and Certifications
- Languages: English / Arabic.
- Special Certifications: Service Advisor Level 2.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Abdul Latif Jameel
Electrical Engineer
Jeddah, KSA
Abdul Latif Jameel is seeking an Electrical Engineer to provide technical and commercial support for electrical systems in fit-out and renovation projects in Jeddah. The role requires a degree in Electrical Engineering a
National Service Planning GM
Jeddah, KSA
Abdul Latif Jameel seeks a National Service Planning GM to lead planning and operations for BIT aftersales in Jeddah. The role involves developing strategy, managing budgets, monitoring KPIs, and mentoring teams in TPS/T
Cooperative Training
Jeddah, KSA
Abdul Latif Jameel offers a cooperative training opportunity for first-semester students in Jeddah. All majors are welcome. Candidates must provide a university training letter.
Senior IT Operation Analyst
Dubai, UAE
Abdul Latif Jameel is seeking a Senior IT Operation Analyst to support corporate technology financial governance. The role involves budgeting, forecasting, variance analysis, and stakeholder reporting. Candidates should
Senior Accountant
Jeddah, KSA
Abdul Latif Jameel is seeking a Senior Accountant to ensure accuracy of financial transactions and compliance with accounting standards. The role involves preparing management accounts, coordinating audits, and supervisi
Campus Services & Administration GM
Jeddah, KSA
Abdul Latif Jameel seeks a General Manager to lead multi-campus operations, facilities, and administrative services for HITCL. The role ensures safe, compliant, and efficient learning environments, manages outsourced ser
Senior Office Manager
Jeddah, KSA
Abdul Latif Jameel seeks a Senior Office Manager in Jeddah to support the Director by managing correspondence, scheduling, confidential files, and coordinating meetings and travel. Requires at least 3 years of experience
Learning and Experience SGM
Jeddah, KSA
Abdul Latif Jameel seeks a Learning and Experience Senior General Manager to design and lead learner experiences and digital learning ecosystems across HITCL in Jeddah. The role requires 12-15 years of experience in lear
Electrical Engineer
Jeddah, KSA
National Service Planning GM
Jeddah, KSA
Cooperative Training
Jeddah, KSA
Senior IT Operation Analyst
Dubai, UAE
Senior Accountant
Jeddah, KSA
Campus Services & Administration GM
Jeddah, KSA
Senior Office Manager
Jeddah, KSA
Learning and Experience SGM
Jeddah, KSA