Service Advisor
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Key skills for this role
About the Role
Al-Futtaim Automotive is looking for a customer-focused Service Advisor to join their Aftersales team in Al-Ain, UAE. The role involves being the key point of contact between customers and the workshop, ensuring professional and efficient service, driving customer satisfaction, and supporting service revenue targets.
Key Skills for This Role
Responsibilities
- Welcome customers promptly and understand their vehicle service requirements clearly
- Record customer concerns accurately and prepare detailed job cards for the workshop team
- Provide repair and maintenance estimates, explain job details, and communicate timelines clearly
- Coordinate with technicians and workshop teams to monitor job progress and ensure timely completion
- Keep customers informed about the status of their vehicle, any additional repairs required, and possible delays
- Obtain approvals for extra repairs and ensure all documentation is completed accurately
- Deliver vehicles to customers, explain the work completed and invoice details, and guide them through the handover process
- Support achievement of service and other sales revenue targets through value added services
- Handle customer concerns professionally and work towards maintaining high customer satisfaction scores
Requirements
- 3 to 5 years of overall experience in an automobile dealership environment
- At least 3 years of experience as a Service Advisor within a Service Department
- Strong customer service, communication and relationship management skills
- Good knowledge of automotive service processes and dealership operations
- Attention to detail when preparing estimates, repair orders, and service documentation
- Working knowledge of MS Office and ERP / dealer management systems
- Strong verbal communication skills and confidence in dealing directly with customers
- Service oriented attitude, honesty, responsibility, and cultural sensitivity
- Teamwork, accountability, and a customer first approach
- Results driven mindset with focus on service quality, timelines, and revenue opportunities
- Ability to manage multiple customer cases in a fast paced workshop environment
- Ability to explain technical information in a simple and customer friendly manner
Full Job Posting
Overview of the role
- We are looking for a customer focused and detail oriented Service Advisor to join our Aftersales team across the UAE.
- You will be the key point of contact between customers and the workshop, ensuring every customer receives professional, transparent, and efficient service experience.
- You will play an important role in driving customer satisfaction, service revenue, and smooth workshop operations.
What you will do
- Welcome customers promptly and understand their vehicle service requirements clearly.
- Record customer concerns accurately and prepare detailed job cards for the workshop team.
- Provide repair and maintenance estimates, explain job details, and communicate timelines clearly.
- Coordinate with technicians and workshop teams to monitor job progress and ensure timely completion.
- Keep customers informed about the status of their vehicle, any additional repairs required, and possible delays.
- Obtain approvals for extra repairs and ensure all documentation is completed accurately.
- Deliver vehicles to customers, explain the work completed and invoice details, and guide them through the handover process.
- Support achievement of service and other sales revenue targets through value added services.
- Handle customer concerns professionally and work towards maintaining high customer satisfaction scores.
Required skills to be successful
- Strong customer service, communication and relationship management skills.
- 3 to 5 years of overall experience in an automobile dealership environment. At least 3 years of experience as a Service Advisor within a Service Department.
- Good knowledge of automotive service processes and dealership operations.
- Attention to detail when preparing estimates, repair orders, and service documentation. Working knowledge of MS Office and ERP / dealer management systems.
About the team
- You will be part of the Aftersales Department, working closely with the workshop, technicians, and service management team to deliver excellent customer experience.
- The team plays a key role in maintaining service standards, driving customer retention, and supporting the business in achieving its after sales and revenue targets.
What equips you for the role
- Strong verbal communication skills and confidence in dealing directly with customers.
- A service oriented attitude, honesty, responsibility, and cultural sensitivity.
- Teamwork, accountability, and a customer first approach.
- A results driven mindset with focus on service quality, timelines, and revenue opportunities.
- Ability to manage multiple customer cases in a fast paced workshop environment.
- Ability to explain technical information in a simple and customer friendly manner.
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Core business activities include distribution, manufacturing, leasing and aftersales, representing iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- Driven by a customer centric approach, constantly pushing boundaries on innovation, quality standards, and value added service.
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