Service Advisor - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO
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Key skills for this role
About the Role
Al-Futtaim Automotive is hiring a Service Advisor for Heavy Duty Trucks to join FAMCO in Dubai. The role involves managing the aftersales service journey for heavy-duty truck customers, coordinating with workshop teams, and driving service revenue.
Key Skills for This Role
Responsibilities
- Act as primary point of contact for customers throughout the heavy duty truck service journey
- Capture customer requirements, prepare job cards, and provide detailed repair estimates
- Coordinate with workshop teams to ensure efficient repair and adherence to timelines
- Monitor work in progress and proactively communicate updates or delays to customers
- Obtain approvals for additional repairs while maintaining transparency
- Deliver trucks to customers with clear explanation of repairs, costs, and service value
- Drive Aftersales revenue through upselling of parts, labor, and service contracts
- Ensure high standards of customer satisfaction and contribute to CSV/NPS performance
- Handle customer complaints efficiently for timely resolution
Requirements
- Diploma or Bachelor's degree in Automobile or Mechanical Engineering
- 3 5 years of experience within an automotive dealership
- Minimum 3 years of experience as a Service Advisor, preferably handling heavy duty trucks
- Valid UAE driving license
- Strong technical understanding of heavy duty truck systems
- Experience in a target driven environment
Full Job Posting
Overview of the Role
- We are looking for a customer focused and commercially driven Service Advisor – Heavy Duty Trucks to join our Commercial Vehicles division within FAMCO.
- This role is critical in delivering a seamless end to end Aftersales experience for heavy duty truck customers, while driving service revenue and maximizing vehicle uptime.
- As the key interface between customers and the workshop, you will ensure efficient service delivery, accurate communication, and high levels of customer satisfaction.
What You Will Do
- Act as the primary point of contact for customers throughout the heavy duty truck service journey
- Capture customer requirements accurately, prepare job cards, and provide detailed repair estimates
- Coordinate closely with workshop teams to ensure efficient repair of heavy duty trucks and adherence to promised timelines
- Monitor work in progress and proactively communicate updates or delays to customers
- Obtain approvals for additional repairs while maintaining transparency and trust
- Deliver trucks to customers with a clear explanation of repairs, costs, and service value
- Drive Aftersales revenue through upselling of parts, labor, and service contracts for heavy duty trucks
- Ensure high standards of customer satisfaction and contribute to strong CSV/NPS performance
- Handle customer complaints efficiently to ensure timely and satisfactory resolution
Required Skills To Be Successful
- Strong customer relationship management and communication skills
- Good technical understanding of heavy duty truck systems and repair processes
- Strong commercial acumen with ability to upsell services and meet revenue targets
- Ability to manage multiple priorities in a fast paced, workshop driven environment
- Excellent coordination and problem solving skills
- Working knowledge of ERP systems (SAP preferred) and MS Office
What Equips You For The Role
- Diploma or Bachelor’s degree in Automobile or Mechanical Engineering
- 3–5 years of experience within an automotive dealership
- Minimum 3 years of experience as a Service Advisor, preferably handling heavy duty trucks
- Strong understanding of heavy duty truck service operations and Aftersales workflows
- Experience working in a target driven environment
- Valid UAE driving license
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