Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks an EV Service Advisor for BYD to guide customers through EV maintenance and repairs. The role requires 2-3 years of service advisor experience, strong customer service skills, and basic EV knowledge, with a diploma or degree in a related field.
Key Skills for This Role
Responsibilities
- Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
- Create service estimates and explain repair recommendations clearly and confidently
- Build long term customer relationships to enhance retention and loyalty
- Coordinate with EV Technicians and workshop teams to ensure timely repair completion
- Keep customers informed throughout the service process with regular updates
- Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
- Ensure vehicles are delivered on time with a clear explanation of all work completed
- Handle customer concerns professionally to achieve high customer satisfaction scores
- Maintain accurate documentation and follow company policies and procedures
Requirements
- Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field
- 2–3 years of experience as a Service Advisor or in a customer facing Aftersales role within the automotive industry
- Experience with EV or Hybrid brands is highly preferred
- Strong customer handling and relationship building skills
- Good understanding of workshop operations and service processes
- Excellent English communication skills; Arabic is an advantage
- UAE driving license is preferred
Full Job Posting
Overview Of The Role
- Join BYD and Al Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest growing electric vehicle brands.
- Guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.
- Play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience.
What You Will Do
- Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements.
- Create service estimates and explain repair recommendations clearly and confidently.
- Build long term customer relationships to enhance retention and loyalty.
- Coordinate with EV Technicians and workshop teams to ensure timely repair completion.
- Keep customers informed throughout the service process with regular updates.
- Promote additional services, accessories, charging solutions, and maintenance packages where appropriate.
- Ensure vehicles are delivered on time with a clear explanation of all work completed.
- Handle customer concerns professionally to achieve high customer satisfaction scores.
- Maintain accurate documentation and follow company policies and procedures.
Required Skills To Be Successful
- Strong customer service and relationship management skills.
- Basic understanding of EV technology, charging systems, and EV ownership experience.
- Excellent communication and interpersonal skills.
- Strong sales and upselling abilities.
- Ability to explain technical information in a simple and customer friendly manner.
- Good organizational and time management skills.
- Working knowledge of MS Office; SAP experience is an advantage.
- Customer focused and results driven mindset.
What Equips You For The Role
- Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field.
- 2–3 years of experience as a Service Advisor or in a customer facing Aftersales role within the automotive industry.
- Experience with EV or Hybrid brands is highly preferred.
- Strong customer handling and relationship building skills.
- Good understanding of workshop operations and service processes.
- Excellent English communication skills; Arabic is an advantage.
- UAE driving license is preferred.
Why Join Us?
- Be part of one of the fastest growing EV brands globally.
- Work in the future focused electric mobility industry.
- Continuous learning and career growth opportunities.
- Join a market leading automotive organization.
- Attractive salary, benefits, and long term career prospects.
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