Service Advisor | Al-Futtaim Automotive | Volvo
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a customer-focused Service Advisor for Volvo in Dubai to act as the key link between customers and the workshop. Responsibilities include preparing job cards, providing cost estimates, coordinating repairs, and ensuring a seamless service experience.
Key Skills for This Role
Responsibilities
- Welcome customers promptly and professionally, accurately capturing their service and repair requirements.
- Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.
- Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.
- Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.
- Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.
- Promote value added services and support the achievement of individual service and revenue targets.
- Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.
- Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.
Requirements
- Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field
- At least 3 to 5 years of overall automotive dealership experience
- At least 3 years in a Service Advisor or similar customer facing aftersales role
- Strong understanding of automotive dealer or distributor business processes
- Customer first mindset with ability to build trust and explain technical details clearly
- Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage
- Ability to manage multiple customer requests in a fast paced service environment
- Commercial awareness with ability to support service revenue and value added service targets
Full Job Posting
Overview Of The Role
- We are looking for a customer focused Service Advisor to join our Automotive Aftersales team across the UAE.
- In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.
- You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to
What You Will Do
- Welcome customers promptly and professionally, accurately capturing their service and repair requirements.
- Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.
- Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.
- Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.
- Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.
- Promote value added services and support the achievement of individual service and revenue targets.
- Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.
- Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.
Required Skills To Be Successful
- Strong customer service, communication and interpersonal skills.
- At least 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer facing aftersales role.
- Ability to prepare accurate job cards, estimates and service documentation.
- Strong coordination skills with the ability to work effectively with workshop, parts and service teams.
What Equips You For The Role
- Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.
- Strong understanding of automotive dealer or distributor business processes.
- Customer first mindset with the ability to build trust, explain technical details clearly and manage expectations effectively.
- High level of integrity, responsibility, teamwork and cultural sensitivity.
- Commitment to delivering high standards of customer satisfaction, service quality and operational follow through.
- Good problem solving skills and the ability to manage customer concerns calmly and professionally.
- Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage.
- Ability to manage multiple customer requests in a fast paced service environment.
- Commercial awareness with the ability to support service revenue and value added service targets.
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service.
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