Service Advisor | Al-Futtaim Automotive | Global Aftersales
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Service Advisor to be the key link between customers and workshop operations in Dubai, Abu Dhabi, or Al Ain. You will deliver an exceptional customer journey, build lasting relationships, and drive retention and business growth.
Key Skills for This Role
Responsibilities
- Deliver an outstanding customer experience by guiding customers through their entire service journey
- Build long term relationships to drive customer loyalty and retention
- Upsell products and services responsibly to achieve revenue targets
- Identify customer concerns and ensure vehicles are repaired right the first time
- Coordinate closely with workshop teams to ensure timely updates and on time delivery
- Clearly explain repairs, maintenance requirements, costs, and value added services to customers
- Handle customer concerns professionally to enhance satisfaction and customer loyalty
- Ensure full compliance with SOPs, systems, and data accuracy standards
- Contribute to departmental performance and customer satisfaction objectives
Requirements
- Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
- 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer facing role
- Strong technical knowledge of passenger vehicles combined with customer service experience
- Experience working in a dealership or automotive service environment
- Fluency in English; basic Arabic is an advantage
- Customer first mindset with strong attention to detail
Full Job Posting
Job Overview
- Service Advisor – Passenger Vehicles | Multiple Vacancies | Dubai, Abu Dhabi & Al Ain
- Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
- In this role, you will create an exceptional end to end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
What You Will Do
- Deliver an outstanding customer experience by guiding customers through their entire service journey
- Build long term relationships to drive customer loyalty and retention
- Upsell products and services responsibly to achieve revenue targets
- Identify customer concerns and ensure vehicles are repaired right the first time
- Coordinate closely with workshop teams to ensure timely updates and on time delivery
- Clearly explain repairs, maintenance requirements, costs, and value added services to customers
- Handle customer concerns professionally to enhance satisfaction and customer loyalty
- Ensure full compliance with SOPs, systems, and data accuracy standards
- Contribute to departmental performance and customer satisfaction objectives
Required Skills To Be Successful
- Strong customer service and relationship management skills
- Good technical understanding of passenger vehicles and automotive service processes
- Excellent communication and interpersonal skills
- Ability to manage multiple customers while maintaining service quality
- Commercial awareness with a focus on achieving targets
- Strong problem solving and organizational skills
- Proficiency in MS Office (experience with dealer management systems is an advantage)
What Equips You For The Role
- Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
- 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer facing role
- Strong technical knowledge of passenger vehicles combined with customer service experience
- Experience working in a dealership or automotive service environment
- Fluency in English; basic Arabic is an advantage
- A customer first mindset with strong attention to detail
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Core business activities include distribution, manufacturing, leasing and aftersales, representing iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- Driven by a customer centric approach, constantly pushing boundaries on innovation, quality standards, and value added service.
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