Senior Training Specialist-Retail
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Key skills for this role
About the Role
Genius HRTech Limited is hiring a Senior Trainer for a Luxury Retail client in Dubai. The role involves delivering onboarding, coaching, and continuous training programs to enhance product knowledge, customer service, and sales performance for retail store employees.
Key Skills for This Role
Responsibilities
- Deliver onboarding, coaching, and continuous training programs for retail store employees
- Conduct regular store visits to assess staff performance and identify training needs
- Develop and implement training materials, workshops, and performance improvement plans
- Monitor KPIs including sales, customer satisfaction, and compliance metrics
- Collaborate with store managers and regional teams to ensure consistent execution of procedures
- Evaluate training effectiveness through assessments, audits, and follow up coaching
- Support new store openings, employee onboarding, and change management initiatives
- Promote a culture of learning, accountability, and high performance
Requirements
- Experience in training and development within retail
- Strong coaching and mentoring skills
- Knowledge of retail best practices and operational standards
Full Job Posting
Role Overview
- Senior Trainer with a Luxury Retail client in Dubai.
- Delivered onboarding, coaching, and continuous training programs for retail store employees to enhance product knowledge, customer service, and sales performance.
Key Responsibilities
- Conducted regular store visits to assess staff performance, identify training needs, and provide on the job coaching.
- Developed and implemented training materials, workshops, and performance improvement plans aligned with company objectives.
- Monitored KPIs including sales, customer satisfaction, and compliance metrics, providing actionable feedback.
- Collaborated with store managers and regional teams to ensure consistent execution of operational procedures.
- Evaluated training effectiveness through performance assessments, audits, and follow up coaching sessions.
- Supported new store openings, employee onboarding, and change management initiatives.
- Promoted a culture of learning, accountability, and high performance by mentoring employees.
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