Senior Specialist, Business Operations
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Key skills for this role
About the Role
The University of Ottawa is seeking a Senior Specialist, Business Operations for the Office of the Chief Risk Officer. The role involves leading business process improvements, project management, business analysis, and operational services.
Key Skills for This Role
Responsibilities
- Plan and develop business intelligence projects, including scoping solutions, identifying data sources and business rules, evaluating feasibility
- Lead interdisciplinary projects according to the needs of each project and negotiate with client managers in other departments
- Contribute to the evaluation of business and operational requirements of client needs, investigate improvements to procedures
- Write business cases, communicate and validate them with teammates, manager and others involved
- Identify, design, and refine business processes and transactions; develop business requirements and translate into functional specifications
- Anticipate risks and issues in plans and requirements and take appropriate action to resolve them
- Ensure designs are integrated into a fully tested, functional, and accurate solution; ensure smooth transition of enhancements into daily operations
- Act as an expert to resolve complex requests or complaints from stakeholders; implement operational processes and prioritize service requests
Requirements
- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or equivalent combination of education and experience
- Five (5) years of experience supporting business units and their operations
- Lean Six Sigma green belt certification or working towards certification, or other process improvement methodology
- Experience in Business Management in supporting front line operations with a vision of creating efficiencies
- Thorough knowledge and experience of business processes, rules and management systems used by a university or large scale organization
- Knowledge of project management methods and practices
- Knowledge of various software and web applications, including external products and their interactions with systems
- Analytical skills to convert business requirements into functional specifications
- Demonstrated knowledge of handling confidential and sensitive information
- Ability to manage and resolve unusual, contentious and/or sensitive legal matters with diplomacy and professionalism
- Ability to interpret, explain and apply regulations, procedures, and methods of the university
- Strong attention to detail
Full Job Posting
Position Purpose
- Reporting to the Senior Manager, Business Operations, the incumbent provides leadership and guidance on the Office of the Chief Risk Officer (OCRO) programs for continuous improvement and changes in business processes.
- Work with partners to identify and mitigate potential risks and act as a liaison officer with the relevant teams across the university.
- Play an important role in the design and testing of the solutions put forward that support various endeavors to improve the efficiency of the organization’s operations.
In this role, your responsibilities will include
- Project management: Plans and develops business intelligence projects, including scoping solutions, identifying data sources and business rules, evaluating the technical and operational feasibility of solutions proposed. Leads inter disciplinary project according to the needs of each project and neg
- Business Analysis: Contribute to the evaluation of the business and operational requirements of client needs, both explicit and implicit, and investigate improvements to the procedures, implementation and development as deemed necessary. Write business cases, communicate, and validate these with tea
- Business Requirements: Identify, design, and refine business processes and transactions. Develop business requirements from the different components of the OCRO programs, processes and procedures and other tools to translate them into functional specifications to refine or develop new business proce
- Impact Assessment: Anticipate risks and issues in plans and requirements and work in collaboration with professionals to take appropriate action to resolve them. Understand the inter connectedness of internal and external systems, and the impact that changes will have on the business processes. Ensu
- Operational Services: Act as an expert to resolve complex requests or complaints from stakeholders and escalate to the next level if necessary. Implement operational processes and prioritize service requests to provide quality services. Work according to established operational and customer services
What you will bring
- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience
- Five (5) years of experience supporting business units and their operations.
- Lean Six Sigma green belt certification or working towards certification, or other process improvement methodology.
- Experience in Business Management in supporting front line operations with a vision of creating efficiencies, streamlining business processes with a focus on creating a seamless experience.
- Thorough knowledge and experience of business processes, rules and management systems that are used by a university or a large scale organization.
- Knowledge of project management methods and practices.
- Knowledge of various software and web applications, including external products and their interactions with systems.
- Analytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders’ needs.
- Demonstrated knowledge of handling confidential and sensitive information.
- Ability to manage and resolve unusual, contentious and/or sensitive legal matters in dealing with a wide variety of members while maintaining diplomacy and professionalism.
- Ability to interpret, explain and apply regulations, procedures, and methods of the university.
- Strong attention to detail for working closely within systems and across different environments.
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