Senior Analyst, Data and Analytics
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
University of Ottawa seeks a Senior Analyst, Data and Analytics to manage and optimize the CRM platform and its data, ensuring data integrity and providing actionable insights for University Advancement.
Key Skills for This Role
Responsibilities
- Collects, analyzes and interprets quantitative and qualitative data from multiple internal systems and sources to support reporting, forecasting and performance assessment
- Develops regular and ad hoc reports, dashboards and visualizations that present clear, accurate and timely insights aligned with strategic and operational needs
- Ensures data accuracy, integrity and consistency by validating data sources, identifying discrepancies, and recommending corrective actions
- Establishes and maintains data standards, documentation, and best practices to support reliable data usage and long term sustainability
- Acts as the primary steward of the organization's CRM platform, overseeing data governance, data imports and exports, and system configuration and workflows
- Transforms complex datasets into meaningful insights that support planning, prioritization and decision making
- Works closely with internal partners to understand analytical needs and provide tailored data solutions
- Supports operational planning and monitoring by developing metrics, key performance indicators and tracking tools
Requirements
- University degree in data analytics, computer science or a related discipline, or an equivalent combination of education and experience
- Minimum of 3–5 years of relevant experience in data analysis, reporting or business intelligence in a large, complex CRM environment
- Bilingualism – French and English (spoken and written)
- Demonstrated experience working with datasets from multiple systems and producing clear analytical outputs for diverse audiences
- Superior interpersonal skills, with proven ability to successfully collaborate with varied parties in a professional and diplomatic manner
- Strong analytical and problem solving skills with attention to detail
- Ability to translate data into clear insights and recommendations for non technical stakeholders
- Experience with data visualization and reporting tools
- Knowledge of database concepts, data structures and analytical methodologies
- Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines
- Strong computer skills and ability to learn new systems quickly. Knowledge and advanced skills in Microsoft Office are strong assets
- Experience using query languages such as SQL, SOQL or similar
Full Job Posting
Position Purpose
- Supporting evidence based decision making and the University of Ottawa’s strategic priorities, the incumbent manages and optimizes the CRM platform and its data.
- The role is responsible for ensuring data integrity, governance, and system effectiveness, while analyzing and interpreting CRM data to provide actionable insights that support strategic planning, operational efficiency, performance monitoring, and continuous improvement.
In this role, your responsibilities will include:
- Data Analysis and Reporting: Collects, analyzes and interprets quantitative and qualitative data from multiple internal systems and sources to support reporting, forecasting and performance assessment.
- Develops regular and ad hoc reports, dashboards and visualizations that present clear, accurate and timely insights aligned with strategic and operational needs.
- Data Management and Quality Assurance: Ensures data accuracy, integrity and consistency by validating data sources, identifying discrepancies, and recommending corrective actions.
- Establishes and maintains data standards, documentation, and best practices to support reliable data usage and long term sustainability.
- Acts as the primary steward of the organization's CRM platform, overseeing data governance, data imports and exports, and system configuration and workflows.
- Business Intelligence and Insights: Transforms complex datasets into meaningful insights that support planning, prioritization and decision making.
- Identifies trends, patterns and risks, and provides analysis to support strategic initiatives, management reporting and continuous performance improvement.
- Stakeholder Collaboration: Works closely with internal partners to understand analytical needs and provide tailored data solutions.
- Supports stakeholders in interpreting data, understanding implications and applying insights to their respective areas of responsibility.
- Operational Support: Supports operational planning and monitoring by developing metrics, key performance indicators and tracking tools.
- Responds to data requests from leadership and operational teams, ensuring clarity of scope, timelines and deliverables.
- Governance, Compliance and Documentation: Ensures analytical practices comply with university policies, data governance standards and privacy requirements.
What you will bring:
- University degree in data analytics, computer science or a related discipline, or an equivalent combination of education and experience.
- Minimum of 3–5 years of relevant experience in data analysis, reporting or business intelligence in a large, complex CRM environment.
- Bilingualism – French and English (spoken and written).
- Demonstrated experience working with datasets from multiple systems and producing clear analytical outputs for diverse audiences.
- Superior interpersonal skills, with proven ability to successfully collaborate with varied parties in a professional and diplomatic manner.
- Strong analytical and problem solving skills with attention to detail.
- Ability to translate data into clear insights and recommendations for non technical stakeholders.
- Experience with data visualization and reporting tools.
- Knowledge of database concepts, data structures and analytical methodologies.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Strong computer skills and ability to learn new systems quickly. Knowledge and advanced skills in Microsoft Office are strong assets.
- Experience using query languages such as SQL, SOQL or similar.
Salary Range
- CAD 92,685.00 CAD 115,243.00
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at University of Ottawa
Intermediate Analyst, Prospect Management
Ottawa, CAN
The University of Ottawa is seeking an Intermediate Analyst for Prospect Management to support fundraising efforts by tracking donor movement, analyzing moves management, and developing data visibility tools. The role re
Intermediate Specialist, Academic Administration
Ottawa, CAN
The University of Ottawa seeks an Intermediate Specialist in Academic Administration to provide expert business guidance and support for the Student Information System (SIS) and other integrated systems. You will resolve
Senior Specialist, Business Operations
Ottawa, CAN
The University of Ottawa is seeking a Senior Specialist, Business Operations for the Office of the Chief Risk Officer. The role involves leading business process improvements, project management, business analysis, and o
Senior Analyst, Data and Analytics
Ottawa, CAN
The University of Ottawa seeks a Senior Data and Analytics Analyst to manage and optimize the CRM platform and its data. The role involves data analysis, reporting, data management, and stakeholder collaboration to suppo
Intermediate Analyst, Application Support
Ottawa, CAN
The University of Ottawa seeks an Intermediate Application Support Analyst to serve as a central resource for large enterprise systems. The role involves incident management, client communication, and training/documentat
Intermediate Analyst, IT Quality Assurance
Ottawa, CAN
The University of Ottawa seeks an Intermediate IT Quality Assurance Analyst to ensure quality throughout the software development process. The role involves testing, verification, defect logging, and documentation for ne
Intermediate Analyst, IT Quality Assurance
Ottawa, CAN
The University of Ottawa is seeking an Intermediate Analyst, IT Quality Assurance to ensure quality throughout the software development process. You will prepare test cases, develop automated test scripts, and collaborat
Assistant Coach, Women’s Basketball
Ottawa, KSA
The University of Ottawa is hiring an Assistant Coach for Women’s Basketball to support the Head Coach in technical coaching, recruiting, administration, and community outreach. The role involves implementing practice se
Intermediate Analyst, Prospect Management
Ottawa, CAN
Intermediate Specialist, Academic Administration
Ottawa, CAN
Senior Specialist, Business Operations
Ottawa, CAN
Senior Analyst, Data and Analytics
Ottawa, CAN
Intermediate Analyst, Application Support
Ottawa, CAN
Intermediate Analyst, IT Quality Assurance
Ottawa, CAN
Intermediate Analyst, IT Quality Assurance
Ottawa, CAN
Assistant Coach, Women’s Basketball
Ottawa, KSA