Senior Specialist, After Sales Training
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Key skills for this role
About the Role
Key Functional Responsibilities: Prepare, conduct, and evaluate technical training programs relating to CEER EV systems, high voltage safety, diagnostics, and repair procedures.
Key Skills for This Role
Responsibilities
- Prepare, conduct, and evaluate technical training programs on CEER EV systems, high voltage safety, diagnostics, and repair procedures.
- Deliver instructor led, hands on, and digital training sessions across various settings.
- Develop and update training curricula, technical content, manuals, presentations, and assessments.
- Conduct written and practical assessments to measure technician competency.
- Maintain training materials and ensure alignment with product updates.
- Track trainee performance, attendance, and certification status.
- Support new model introductions by developing product launch technical content.
- Ensure compliance with EV and high voltage safety protocols.
Requirements
- Experience in technical training, preferably in automotive or EV industry
- Knowledge of EV systems and high voltage safety protocols
- Ability to develop training curricula and materials
- Strong assessment and evaluation skills
Full Job Posting
Key Functional Responsibilities
- Prepare, conduct, and evaluate technical training programs relating to CEER EV systems, high voltage safety, diagnostics, and repair procedures.
- Deliver instructor led, hands on, and digital training sessions across technical training workshops, EV labs, service centres, and classrooms.
- Develop and update training curricula, technical content, training manuals, presentations, and assessments in line with CEER standards.
- Conduct written and practical assessments to measure technician competency and readiness.
- Maintain training materials, ensuring accuracy, consistency, and alignment with product updates and engineering releases.
- Support the preparation of the annual and quarterly training plan to meet departmental and network requirements.
- Track trainee performance, attendance, and certification status; maintain accurate training records.
- Provide feedback on technician skill gaps and recommend training interventions to the After Sales Training Manager.
- Support new model introductions by developing and delivering product launch technical content.
- Ensure all training activities comply with EV and high voltage safety protocols.
- Assist in piloting and validating new training tools, equipment, and teaching methodologies.
Key Managerial Accountabilities
- Contribute to achieving departmental objectives by delivering accurate, high quality training and meeting assigned targets.
- Support the implementation of policies, procedures, and controls covering all assigned training activities.
- Identify opportunities for continuous improvement in training processes, materials, tools, and trainee performance.
- Ensure accuracy and timeliness of all reports, submissions, assessments, and documentation within the training function.
- Maintain the confidentiality of CEER internal information, training data, and proprietary technical content.
- Ensure adherence to Health, Safety, Security, and Environment (HSSE) standards, especially EV and high voltage safety practices.
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