Senior Sales Manager (Current Account)

About the Role

Primary Responsibilities

• Lead, mentor, and manage a team of branch officers across the assigned branches.
• Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
• Drive activation of current account clients and ensure achievement of float targets.
• Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
• Ensure timely and effective resolution of customer queries and service issues.
• Maintain optimal staffing levels and manage team attrition effectively.
• Ensure customer satisfaction by meeting service quality and delivery standards.
• Evaluate and refine growth strategies based on competitor analysis and customer feedback.
• Track business performance and ensure execution aligns with the defined business plan.

Secondary Responsibilities

• Recommend and implement process improvements to enhance service efficiency and quality across the branch network.
• Support employee engagement initiatives and foster a high-performance culture.

Education

Experience

Skills and Attributes

• Strong leadership and team management capabilities.
• Proven track record in sales and customer acquisition.
• Strategic thinking with a focus on execution and results.
• Ability to analyse market trends and competitor strategies.
• High customer orientation and service quality focus.
• Strong organizational and problem-solving skills.
• Ability to attract, retain, and develop high-performing talent.
• Fluent in English with strong business communication skills