Senior Relationship Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
A leading bank is hiring a Senior Relationship Officer (UAE National) for branch banking in Al Dhafra, Abu Dhabi. The role involves delivering advanced branch banking support, handling complex transactions, and maintaining client relationships.
Key Skills for This Role
Responsibilities
- Deliver advanced branch banking and customer service support
- Handle complex and high value cash and non cash transactions
- Support priority customers and maintain strong client relationships
- Manage escalated customer requests and resolve service issues efficiently
- Assess customer needs and recommend suitable banking solutions
- Ensure compliance with internal policies, operational controls, and regulatory requirements
- Maintain high service quality standards and operational accuracy
- Identify business development and cross selling opportunities
Requirements
- UAE National (to comply with Emiratisation)
- Minimum qualification: Diploma or higher
- Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing
- Experience handling priority clients, escalations, and high value or complex transactions
- Proficient in banking systems, digital channels, and Microsoft Office
- Strong communication, multitasking, and time management skills
- Excellent written and oral communication skills
- Willing to work in mall/shift based branches (6 days per week, 6 hours per day) with rotating shifts
- Available for face to face interviews in Abu Dhabi
Full Job Posting
Overview
- Kinetic is working with a leading Bank who are hiring a Senior Relationship Manager to be based in Al Dhafra, Abu Dhabi.
Key aspects of the role include
- Delivering advanced branch banking and customer service support.
- Handling complex and high value cash and non cash transactions.
- Supporting priority customers and maintaining strong client relationships.
- Managing escalated customer requests and resolving service issues efficiently.
- Assessing customer needs and recommending suitable banking solutions.
- Ensuring compliance with internal policies, operational controls, and regulatory requirements.
- Maintaining high service quality standards and operational accuracy.
- Identifying business development and cross selling opportunities.
To be successful you will need to meet the following
- To comply with Emiratisation, our client is required to hire a UAE National for this position.
- Minimum qualification: Diploma or higher (high school not accepted)
- Must be willing to work in mall/shift based branches (6 days per week, 6 hours per day) with rotating shifts.
- Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations.
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
- Experience handling priority clients, escalations, and high value or complex transactions.
- Proficient in banking systems, digital channels, and Microsoft Office.
- Strong communication, multitasking, and time management skills.
- Excellent written and oral communication skills.
- Applicants should be available for face to face interviews in the location mentioned above.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kinetic Business Solutions
Assistant Marketing Manager
Dubai, UAE
Kinetic is seeking an Assistant Marketing Manager for a leading hospitality company in Dubai. The role involves coordinating and executing marketing campaigns across digital, social media, CRM, and in-store channels. Can
Operations Manager
Dubai, UAE
A leading hospitality company in Dubai is hiring an Operations Manager to oversee multiple restaurant locations. The role involves driving sales growth, managing P&L, and leading teams to ensure operational excellence. C
Contract Manager
Dubai, UAE
Kinetic Business Solutions is hiring a Legal Contract Manager for a pharmaceutical company in the UAE. The role involves managing the full contract lifecycle, supporting legal operations, and partnering with cross-functi
Business Development Manager
Dubai, UAE
Kinetic Business Solutions is seeking an experienced Business Development Manager to drive new client acquisition and revenue growth in Dubai. The role requires a proven track record in B2B sales, strong negotiation skil
Application Engineer
Doha, QAT
A leading Industrial Manufacturing company in Qatar is hiring an Application Engineer to support AHU selection, provide technical recommendations, prepare submittals, and support sales teams. Requires a Bachelor's in Mec
Operations Manager
Dubai, UAE
Kinetic Business Solutions is hiring an Operations Manager for a leading hospitality company in Dubai. You will oversee daily operations of multiple restaurant locations, drive sales growth, manage P&L, and lead teams. R
Assistant Marketing Manager
Dubai, UAE
Kinetic Business Solutions is hiring an Assistant Marketing Manager for a leading hospitality company in Dubai. The role involves coordinating and executing multi-channel marketing campaigns, managing timelines and vendo
Business Development Manager
Dubai, UAE
We are looking for an experienced Business Development Manager to join Kinetic. This role is ideal for a driven sales professional who enjoys opening doors, building long-term business relationships, and creating new opp
Assistant Marketing Manager
Dubai, UAE
Operations Manager
Dubai, UAE
Contract Manager
Dubai, UAE
Business Development Manager
Dubai, UAE
Application Engineer
Doha, QAT
Operations Manager
Dubai, UAE
Assistant Marketing Manager
Dubai, UAE
Business Development Manager
Dubai, UAE