Senior Project Manager

About the Role

Primary Responsibilities

• Lead end-to-end project planning and execution, ensuring alignment with business goals.
• Manage stakeholder relationships, governance frameworks, and escalation processes.
• Oversee platform project execution, including application and process issue resolution.
• Maintain turnaround time (TAT) for issue resolution and support audit requirements.
• Design and implement complex and critical solutions, including SOP documentation and adherence monitoring.
• Supervise specialized activities such as testing, process monitoring, checklist validation, and KPI analysis.
• Act as a subject matter expert for the managed area.
• Ensure governance and compliance across all project activities.

Secondary Responsibilities

• Resolve complex queries and ensure compliance with internal policies.
• Serve as the first-level escalation point for sub-units.
• Manage specialized activities including transaction monitoring and testing.

Education

Experience

Skills and Attributes

• Proven experience in project planning, execution, and stakeholder management.
• Strong understanding of governance, compliance, and escalation protocols.
• Expertise in process monitoring, testing, and KPI analysis.
• Excellent written and verbal communication skills.
• Ability to lead and mentor teams effectively.
• Strong analytical and problem-solving skills.
• Familiarity with audit processes and issue resolution frameworks.
• Results-oriented mindset with the ability to work under pressure and meet deadlines.