Senior Product Operations Manager, Auth0
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Key skills for this role
About the Role
Okta (Auth0) seeks a Senior Product Operations Manager to provide operational, logistical, and project support to the Auth0 Product Leadership team. The role leads cross-functional projects, develops learning programs, drives communications, and optimizes tooling.
Key Skills for This Role
Responsibilities
- Lead cross functional projects, providing program management for major product initiatives
- Partner with workstream owners to maintain alignment, ensure on time delivery, and proactively address blockers or escalations
- Develop and maintain onboarding and continuous learning programs for the Product organization
- Embed product principles, facilitate ongoing education, and utilize feedback to ensure content relevance
- Optimize internal knowledge bases for a frictionless team experience
- Drive cohesion across Okta by building scalable workflows that align Product, Marketing, Sales, and Enablement teams
- Drive product communications within Auth0 organization and with partners (newsletters, team meetings, all hands)
- Foster operational excellence for rhythms and processes, building internal documentation, enablement decks, and video assets
- Track, analyze, and optimize Product Ops programs by defining performance metrics, collecting feedback, and implementing improvements
- Own administration and governance of core product tooling from procurement through maintenance
- Configure and update workflows, dashboards, integrations, and access controls; establish data hygiene standards
- Proactively leverage AI tooling and LLMs to automate repetitive tasks and design repeatable multi step workflows
Requirements
- 5+ years of experience in Product Operations, Program Management, Business Operations, or a related function in a fast paced, cross functional environment
- Hands on experience with SaaS product tools (e.g., Jira, Pendo, Heap, or comparable AI and analytics platforms)
- Excellent project management, planning, and organizational skills with extraordinary attention to detail and follow through
- Demonstrated ability to utilize AI platforms to build automated processes, conduct rapid data analysis, and refine operational workflows
- Proven success managing multiple, complex projects simultaneously with ability to prioritize effectively
- Strong command of collaboration tools (Asana, Confluence, Google, Lucid Chart, Slack) and ability to quickly learn new platforms
- Highly analytical and process oriented, with a knack for identifying inefficiencies and building scalable systems
- Deep empathy for global teams and customers, and track record of bridging business needs with product realities
- Exceptional written and verbal communication skills; able to distill complex topics for diverse audiences
Full Job Posting
THE OPPORTUNITY
- Auth0 is hiring a Senior Product Operations Manager to report to the Chief of Staff and Head of Operations, Auth0 Product.
- Provides wide array of operational, logistical, and project related support to the Chief of Staff and Auth0 Product Leadership team.
- Ideal candidate thrives in fast paced environment, possesses excellent communication and interpersonal skills, and is passionate about fostering a high performing product team through scalable solutions.
KEY RESPONSIBILITIES
- Lead cross functional projects, providing program management for major product initiatives.
- Partner with workstream owners to maintain alignment, ensure on time delivery, and proactively address blockers or escalations.
- Develop and maintain onboarding and continuous learning programs for the Product organization.
- Embed product principles, facilitate ongoing education, and utilize feedback to ensure content relevance.
- Optimize internal knowledge bases for a frictionless team experience.
- Drive cohesion across Okta by building scalable workflows that align Product, Marketing, Sales, and Enablement teams.
- Drive product communications within Auth0 organization and with partners (newsletters, team meetings, all hands).
- Foster operational excellence for rhythms and processes, building internal documentation, enablement decks, and video assets.
- Track, analyze, and optimize Product Ops programs by defining performance metrics, collecting feedback, and implementing improvements.
- Own administration and governance of core product tooling from procurement through maintenance.
- Configure and update workflows, dashboards, integrations, and access controls; establish data hygiene standards.
- Proactively leverage AI tooling and LLMs to automate repetitive tasks and design repeatable multi step workflows.
QUALIFICATIONS
- 5+ years of experience in Product Operations, Program Management, Business Operations, or a related function in a fast paced, cross functional environment.
- Hands on experience with SaaS product tools (e.g., Jira, Pendo, Heap, or comparable AI and analytics platforms).
- Excellent project management, planning, and organizational skills with extraordinary attention to detail and follow through.
- Demonstrated ability to utilize AI platforms to build automated processes, conduct rapid data analysis, and refine operational workflows.
- Proven success managing multiple, complex projects simultaneously with ability to prioritize effectively.
- Strong command of collaboration tools (Asana, Confluence, Google, Lucid Chart, Slack) and ability to quickly learn new platforms.
- Highly analytical and process oriented, with a knack for identifying inefficiencies and building scalable systems.
- Deep empathy for global teams and customers, and track record of bridging business needs with product realities.
- Exceptional written and verbal communication skills; able to distill complex topics for diverse audiences.
Salary Range
- Annual base salary range for candidates located in Canada: CAD 124,000—CAD 171,000 CAD.
- Okta offers equity (where applicable), bonus, and benefits including health, dental, vision insurance, RRSP match, healthcare spending, telemedicine, and paid leave.
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