Senior Product Manager – E-commerce and Digital Customer Experience (Hybrid)
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Key skills for this role
About the Role
RONA is looking for a Senior Product Manager to drive the success of its e-commerce platforms. The role involves product strategy, execution, user experience optimization, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Partner with Product Leadership, UX, Engineering and Digital Business teams to define and execute a scalable product strategy for RONA.ca's core digital experiences
- Lead the end to end development lifecycle for core RONA.ca experiences by performing product discovery, requirements gathering, iterative development and backlog management
- Maximize RONA.ca's traffic, conversion, and engagement by leveraging web analytics, data layer insights, and A/B testing
- Act as the central translator between business requirements and technical execution to align marketing, content, operations, and engineering
- Evaluate product success by tracking core e commerce metrics, leveraging data and customer feedback to prioritize optimization opportunities
- Lead discovery initiatives using interviews, usability testing, and analytics data to uncover customer and internal team needs
Requirements
- Bachelor's degree in business, marketing, engineering, or related field; MBA or advanced degree preferred
- Minimum of 5 years of product management or product owner experience in the e commerce industry
- Proven track record of successfully launching and managing e commerce products and features
- Strong understanding of e commerce technologies, platforms, and best practices
- Experience with agile development methodologies, user centered design principles, and data driven decision making
- Analytical mindset with ability to interpret complex data and derive actionable insights
- Excellent communication, collaboration, and stakeholder management skills
- Passion for e commerce, innovation, and delivering exceptional customer experiences
Full Job Posting
Our expectations
- As a Digital Product Manager at RONA, you will play a pivotal role in the Digital Product team in driving the success and shaping the future of our online retail platforms (e commerce websites, mobile applications and internal user tools).
- You will drive product strategy, development, and optimization to enhance the customer journey, increase conversion rates, and drive revenue growth.
Your role
- Product Strategy: Partner with Product Leadership, UX, Engineering and Digital Business teams to define and execute a scalable product strategy for RONA.ca's core digital experiences (including PLP, PDP, and Browse), aligning execution with broader e commerce and business goals.
- Product Execution: Lead the end to end development lifecycle for core RONA.ca experiences by performing product discovery, requirements gathering, iterative development and backlog management processes, while establishing high product standards and prioritization frameworks.
- User Experience Optimization: Maximize RONA.ca's traffic, conversion, and engagement by leveraging web analytics, data layer insights, and A/B testing to identify pain points, prioritize the backlog, and deliver high performing, SEO optimized, and accessible frontend components.
- Cross Functional Collaboration: Act as the central translator between business requirements and technical execution to align marketing, content, operations, and engineering, while managing strategic relationships with internal and external technology partners.
- Performance Tracking: Evaluate product success by tracking core e commerce metrics, leveraging data and customer feedback to prioritize optimization opportunities, and presenting performance insights to stakeholders and leadership.
- User & Customer Research: Lead discovery initiatives—using interviews, usability testing, and analytics data—to uncover customer and internal team needs, partner with UX to validate prototypes, and build strong business cases for the product roadmap.
The Qualifications We Are Looking For
- Bachelor's degree in business, marketing, engineering, or related field; MBA or advanced degree preferred.
- Minimum of 5 years of product management or product owner experience in the e commerce industry, preferably within retail or consumer goods.
- Proven track record of successfully launching and managing e commerce products and features that drive business value.
- Strong understanding of e commerce technologies, platforms, and best practices.
- Experience with agile development methodologies, user centered design principles, and data driven decision making.
- Analytical mindset with the ability to interpret complex data and derive actionable insights.
- Excellent communication, collaboration, and stakeholder management skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
- Passion for e commerce, innovation, and delivering exceptional customer experiences.
- Detail oriented and highly organized, with the ability to manage multiple projects simultaneously in a fast paced environment.
Benefits
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Electric car charging stations
- A fitness centre, sports activities, and showers
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work life balance
- An employer that’s involved in the community
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