Senior Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
CargoX is hiring a Senior Operations Manager to run last-mile delivery operations across the UAE. This hands-on role involves executing the operating model, hitting performance and cost targets, and managing command center, runner network, and commercial teams.
Key Skills for This Role
Responsibilities
- Run day to day operations across Live Operations, Runner Management, and Operations Excellence to agreed standards and service levels
- Own delivery of operational KPIs: on time delivery, delivery success rate, orders per runner per hour, utilization, and cost per delivery
- Maximize delivery capacity and runner availability across operational zones, balancing demand and supply in real time
- Run live operations execution: command centre monitoring, manual dispatch, live issue resolution, and customer support
- Own the runner lifecycle: onboarding and training, shift setting, demand/supply balancing, incentive structures, and performance management, including governance of outsourced providers
- Coordinate inventory management across hubs and operational zones
- Implement and enforce SOPs, standards, and continuous improvement programs across all operational pillars
- Support the definition and rollout of operational requirements for the in house technology toolset that runs dispatch, runner management, and customer support
- Manage vendor performance and SLAs for outsourced runner operations; coordinate day to day across commercial and product teams
- Manage and develop the operations team; support the playbook to scale the operation and enter new zones
- Track, analyze, and report operational performance, risks, and corrective actions to the Operations Director
Requirements
- 12+ years in operations, including 3+ years managing teams, ideally in last mile, q commerce, food delivery, e commerce fulfilment, or courier/3PL operations
- Strong working knowledge of dispatch, live operations, runner/rider management, and last mile delivery workflows
- Comfortable interfacing with product and tech teams and translating operational needs into clear requirements
- Strong commercial and unit economics acumen; data driven decision making
- Hands on team leadership, vendor management, and cross functional coordination
- Bachelor's degree in operations, Logistics, Supply Chain, or a related field; postgraduate qualification (MBA or similar) preferred
- Proven track record of delivering operational KPIs and managing outsourced providers at scale
- Experience operating in fast paced, multi stakeholder environments
Full Job Posting
Overview
- We're looking for a Senior Operations Manager to run the day to day of CargoX's last mile delivery operation across the UAE. This is a hands on role: you'll execute the operating model, hit the performance and cost targets, and work closely with our command center, runner network, and commercial tea
What You'll Do
- Run day to day operations across Live Operations, Runner Management, and Operations Excellence to agreed standards and service levels.
- Own delivery of operational KPIs: on time delivery, delivery success rate, orders per runner per hour, utilization, and cost per delivery.
- Maximize delivery capacity and runner availability across operational zones, balancing demand and supply in real time. Run live operations execution: command centre monitoring, manual dispatch, live issue resolution, and customer support.
- Own the runner lifecycle: onboarding and training, shift setting, demand/supply balancing, incentive structures, and performance management, including governance of outsourced providers.
- Coordinate inventory management across hubs and operational zones. Implement and enforce SOPs, standards, and continuous improvement programs across all operational pillars.
- Support the definition and rollout of operational requirements for the in house technology toolset that runs dispatch, runner management, and customer support.
- Manage vendor performance and SLAs for outsourced runner operations; coordinate day to day across commercial and product teams.
- Manage and develop the operations team; support the playbook to scale the operation and enter new zones. Track, analyze, and report operational performance, risks, and corrective actions to the Operations Director.
Who You Are
- 12+ years in operations, including 3+ years managing teams, ideally in last mile, q commerce, food delivery, e commerce fulfilment, or courier/3PL operations.
- Strong working knowledge of dispatch, live operations, runner/rider management, and last mile delivery workflows.
- Comfortable interfacing with product and tech teams and translating operational needs into clear requirements.
- Strong commercial and unit economics acumen; data driven decision making.
- Hands on team leadership, vendor management, and cross functional coordination.
- Bachelor's degree in operations, Logistics, Supply Chain, or a related field; postgraduate qualification (MBA or similar) preferred.
- Proven track record of delivering operational KPIs and managing outsourced providers at scale.
- Experience operating in fast paced, multi stakeholder environments.
About CargoX
- CargoX is on a mission to make last mile delivery in the UAE faster, smarter, and more reliable than anyone thought possible. We're scaling rapidly, our autonomous fleet is growing, our client list is expanding, and we're hiring the operators, builders, and problem solvers who want in early.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at CargoX
Operations Centre Controller
Abu Dhabi Emirate, UAE
CargoX is hiring an Operations Centre Controller to monitor autonomous delivery fleet activity, coordinate dispatch, log incidents, and support field teams. This shift-based role requires experience in operations control
Field Fulfilment Lead
Abu Dhabi Emirate, UAE
CargoX is looking for a Field Fulfilment Lead to set up and manage the on-ground support model for autonomous delivery fleet operations across the UAE. The role involves supervising field runners, defining response zones
Lead - Corporate Strategy
Abu Dhabi Emirate, UAE
CargoX is hiring a Senior Specialist - Strategy to serve as the analytical engine of the Strategy team, driving data analysis, modeling, and strategic recommendations for scaling autonomous delivery in the UAE. The role
Lead - Government Relations
Abu Dhabi Emirate, UAE
CargoX is hiring a Lead Government Relations to own relationships with UAE transport authorities and secure permits for autonomous delivery vehicles. You will shape regulatory frameworks, manage approvals, and represent
Business Development Lead (Ex UAE Business)
Abu Dhabi Emirate, UAE
CargoX is looking for a Business Development Lead to open and grow markets beyond the UAE. You will own entry strategy, build pipeline, forge partnerships, and negotiate terms for new geographies. This is a high-autonomy
Senior Sales Director
Abu Dhabi Emirate, UAE
CargoX is seeking a Director of Sales to lead commercial strategy, own revenue targets, and build a high-performing sales team for autonomous delivery fleet services in the UAE. The role involves managing strategic accou
Senior Director - Public Affairs
Abu Dhabi Emirate, UAE
As CargoX scales its autonomous delivery fleet across the UAE, we're looking for a Senior Director of Public Affairs to lead how we work with government, regulators, and the public. You'll own the relationships that supp
Director - Sales
Abu Dhabi Emirate, UAE
As CargoX scales its autonomous delivery fleet across the UAE, we're looking for a Director of Sales to lead our commercial function and shape the strategy behind its growth. You will define how CargoX goes to market acr
Operations Centre Controller
Abu Dhabi Emirate, UAE
Field Fulfilment Lead
Abu Dhabi Emirate, UAE
Lead - Corporate Strategy
Abu Dhabi Emirate, UAE
Lead - Government Relations
Abu Dhabi Emirate, UAE
Business Development Lead (Ex UAE Business)
Abu Dhabi Emirate, UAE
Senior Sales Director
Abu Dhabi Emirate, UAE
Senior Director - Public Affairs
Abu Dhabi Emirate, UAE
Director - Sales
Abu Dhabi Emirate, UAE